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IFMA Releases First-ever Middle East O&M Benchmarks Report

Apr 19, 2023

With investments in construction and infrastructure and an emphasis on sustainable development, the Middle East is the fastest-growing facility management market in the world. To help FM professionals assess facility performance, costs, energy management and sustainability efforts, IFMA has brought its highly regarded Operations and Maintenance (O&M) Benchmarking Report to the Middle East market.

The first report of its kind for the region, IFMA’s Middle East O&M Benchmarking Report presents key insights into two major facility categories: janitorial and maintenance. Available in both English and Arabic, the report covers detailed performance benchmarks by several demographic factors including industry sector by facility, use, single buildings versus portfolio sites, age, size and location.

Data is based on survey responses representing nearly 3,166 buildings or 115,717 square meters of gross floor area. A majority of the responses came from Saudi Arabia (38 percent), United Arab Emirates (26 percent) and Qatar (20 percent).

FM professionals can use provided data to compare and evaluate facility operations, identify and explain the benefits of O&M improvements, justify increased resources, and ensure cost and service efficiency. Comparisons to IFMA’s North America benchmarking report are provided throughout the report, and some percentile charts show best-in-class direction.

IFMA members can read the executive summary for free (English Summary | Arabic Summary) or purchase the full report in IFMA’s bookstore for the most detailed analysis (English Full Report | Arabic Full Report).

IFMA’s Middle East O&M Benchmarking Report is one of three first-of-its-kind reports the association is releasing in early 2023, focusing on new regions and topics of significance to the industry. In recognition of International Women’s Day in March, IFMA released its Women in FM: A Global Salary and Compensation Supplementary Report, the most comprehensive and detailed analysis to date on the state of women in facility management globally.