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New FM framework provides best practice on strategic decision making

April 19, 2018

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The facility ​management discipline is about much more than managing buildings and services — it is critical to the successful functioning of every organization.

This is the crux of new guidance developed by ​IFMA and the Royal Institution of Chartered Surveyors (RICS) through their global collaboration.

The “Strategic Facility Management Framework” was launched in Dubai on April 19 during the annual IFMA-RICS World Workplace Forum Middle East event. The framework, authored by Dave Wilson, FRICS, IFMA Fellow for the IFMA-RICS collaboration, sets out a holistic approach to FM by providing strategic best practices for facility managers and practitioners around the world.

“As organizations seek to innovate, adapt and refresh how they work, the demand for ​facility ​management services is growing globally and rapidly,” says RICS Chief Executive, Sean Tompkins. “FM services are driven not only by the changing nature of the economic environment or organizational imperatives but also by the rapid progress in technology, social aspirations, the environment and the political landscape. The new IFMA​-RICS framework puts facility management at the heart of organizational objectives and creates a strategic approach that will enable facilities professionals to deliver their expertise globally to a consistent standard.”

Because FM is about more than managing property assets, it is crucial to achieving maximum value from workplace and environmental benefits that improve productivity and protect employees and consumers.

The framework was jointly developed by IFMA and RICS with extensive global consultation among FM practitioners and industry leaders. It is also crucially aligned to existing standards set by the International Organization for Standardization (ISO), ensuring that the framework conforms to ISO consistent definitions and well as global best practice.

“The ability to achieve a competitive advantage through strategic FM has driven the industry’s rapid evolution in recent decades,” says IFMA President and CEO Tony Keane. “The global FM community has coalesced as a result of unprecedented access to information, benchmarks and global standards, such as the new FM Management Systems Standard launched by ISO. As the engine of this community, the IFMA-RICS collaboration exists to provide the tools that allow FM professionals to lead strategic decision making.”

FM cannot be ring-fenced or limited to reflect operational activities. There are strong connections between FM and corporate real estate as well as asset management especially as it relates to property acquisition and disposal in both a strategic and operational sense. This framework sets out some of the key aspects of how and where facility managers can play a bigger, more valuable role in the corporate real estate decision-making process.

The landmark collaboration between IFMA and RICS is working to advance the global FM community by offering the most comprehensive catalogue of professional development and credentialing, available at

This is the first of two FM framework reports which addresses the strategic role FM holds within the larger framework of the organization. A second report cataloging the various responsibilities and disciplines that fall within the FM role is set to be released at the World Workplace Europe Conference and Expo on May 15-17 2018 in Barcelona, Spain. For more on the IFMA-RICS collaboration, please see: