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IFMA and GEFMA’s “The Facility Manager’s Guide to Information Technology, Second Edition” now available

Feb. 28, 2017

A conference attendee (left) meeting with editors Michael May (center) and Geoff Williams (right) at a book signing event in Frankfurt, Germany

The fruits of a multi-year collaboration between the IFMA IT Community and the computer-aided facility management (CAFM) working group of the German Facility Management Association (GEFMA) have produced an updated edition of the popular book, “The Facility Manager’s Guide to Information Technology.” The second edition is now available for purchase online via Amazon ( and Create Space (

Co-edited by Michael May, Ph.D., and Geoff Williams, FMP, an international team of more than 20 respected authors produced the book’s content, making this comprehensive subject and textbook an authoritative resource for the FM profession. This edition was pre-released at the Third Annual Technology Symposium, a collaborative effort between the Dallas/Fort Worth Chapter of IFMA and the North Texas Chapter of CoreNet, hosted at the Ericsson facility in Plano, Texas, USA, on Jan. 26, 2017. The editors also signed copies at the INservFM event in Frankfurt, Germany, on Feb. 21, 2017, and will ​hold a panel session on the book at the Facility Fusion Conference and Expo on April 6, 2017, in Las Vegas, Nevada, USA.

“I am very proud of the effort and dedication of all the authors contributing to this important work. It is truly a best practice resource guide.” said Ted Ritter, LEED AP, president and Strategic Advisory Group leader of the IT Community of IFMA.

The second edition fully explores the latest IT trends impacting the facility management profession, including:

  • Relationship between FM and IT
  • Technologies and their impact on FM
  • IT basics and security for facility managers
  • CAFM systems, selection, trends, implementation strategies, data transfer/exchange and economic benefits
  • Mobile technologies and IT interfaces
  • Internet of Things
  • Data-driven facility management
  • Building information modeling
  • IT-based strategic space optimization in FM
  • FM application fields
  • FM business processes and their IT implementation
  • Information system strategies in FM
  • CAFM/BIM case studies

The appendices include seven international case studies — such as Nokia and the Denver International Airport — along with a checklist for the successful implementation of FM technology. The publication gives a practice-oriented guideline for internationally active facility managers, CAFM developers, users and consultants. It also serves as a systematic textbook on FM and IT for international students.

Bibliographic information

Michael May, Geoff Williams (Eds.):

The Facility Manager’s Guide to Information Technology – An International Collaboration. Second edition, International Facility Management Association, Houston, Texas, USA, 2017, 636 pages, US$79.95.

ISBN: 978-1-938-78000-4

For discounted educational bulk purchases, please contact Geoff Williams at

About the IFMA Information Technology Community

The IFMA Information Technology Community is dedicated to the continual improvement of the facility management profession through the exploration and analysis of technology tools, solutions and methods, and through educating and communicating these findings.

Striving to utilize technology to support our work and our profession we, through the Information Technology Community, share triumphs as well as lessons learned and information on new technology initiatives. The community also supports IFMA in its information technology initiatives and the introduction of the technology competency.

About GEFMA and the CAFM (IT) Working Group

GEFMA is the German network for executives in facility management. With more than 1,000 corporate members, GEFMA represents providers and users of a broad range of facility services, including commercial, technical and infrastructural, real estate management, consulting, financial, and information technology. In-house facility managers as customers, investors, property owners and increasingly the public sector with its municipalities, are also part of the association. In Germany, GEFMA is the leading representative of both FM clients’ and FM suppliers’ interests.

In 2001 GEFMA members from FM research and education, CAFM software developers/providers, users and consultants formed the CAFM (IT) Working Group. It pursues the following goals:

•     Popularization of CAFM
•     Knowledge dissemination
•     Clarify potential and benefits of CAFM
•     CAFM market research
•     Provision of guidelines and support of the CAFM community
•     Deliver best practices
•     Quality control (CAFM certification)
•     Identify and initiate new trends
•     Promote research in FM/IT

The support of GEFMA members is manifested in the CAFM Working Group’s broad library of guidelines and white papers. The experiences of the working group culminated in the CAFM Handbook, which was the major source for this publication.