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Operations and Maintenance Benchmarks: A Qualitative Analysis of Facility Practices

The 2018 Operations and Maintenance: Qualitative Analysis Benchmarking Report is a comprehensive study presenting the results of the latest Operations and Maintenance Benchmarking Survey. Facility managers located throughout the United States and Canada participated in the survey. The report includes analysis of more than 2,000 responses representing 98,000 buildings in 35 industries. While the focus of the 2017 Operations and Maintenance Benchmarking Research Report was on financial metrics, the Operations and Maintenance: Qualitative Analysis Benchmarking Report provides data on practices and tools being used by industry professionals in the management of facility services quality. Highlights of this report include solid waste diversion, legislative mandates, energy management, green janitorial training and programs, maintenance management, planning, work requests and device usage, satisfaction with and perception of information technology services, benchmarking plans, customer satisfaction survey use and frequency, and organizational agility. Facility managers can utilize this report to conduct a variety of analyses to determine competitive performance standing and identify best practices in operations and maintenance. The report is based on 2016 fiscal data.  

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