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Operations and Maintenance Benchmarks: International Facility Management Association (IFMA) – September 2017

The 2017 IFMA O & M Benchmarking Report is a comprehensive study that presents the results of the latest Operations and Maintenance benchmarking survey of Facility Managers throughout the United States and Canada, and includes analysis of more than 2,000 responses and 98,000 buildings. The report presents benchmarks for janitorial, maintenance, and utility costs across a variety of demographic categories (facility size, setting, type, industry, climate zone, age, ownership, and occupant loads).  In addition, the report summarizes sustainable operations and maintenance practices, janitorial and maintenance staffing levels, and utility consumption.  New sections to this year’s report include security operations cost and staffing, FM supervisory trends, and typical FM department placement within the organizational structure.  Facility Managers can use the to report to conduct a variety of analyses to determine competitive performance standing and identify best practices in operations and maintenance. Report is based on 2016 data. This electronic purchase allows buyer one electronic copy - not to be shared with other individuals, companies and such. Please call if you have any questions. All sales are final. 

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