Join TodayBecome an IFMA member

About IFMA

Board of Directors


Graham Tier 2018Graham Tier, CFM, FMP, MRICS
Head of Property Facilities Management
The Hong Kong Jockey Club

Graham Tier, CFM, FMP, MRICS, currently serves as head of facility management with The Hong Kong Jockey Club (HKJC), a charitable, non-profit organization in Hong Kong. With annual revenue of more than HK$​220 billion, the organization is one of the largest property holders in Asia, employing approximately 26,000 full/part-time staff. His responsibilities include managing all matters relating to facility management, including operations and maintenance of facilities comprising 9 million square feet of corporate offices, race courses, residential and recreational facilities, and more than 100 retail branches.

Tier has more than 20 years of experience in operations and maintenance for leading international companies including British American Tobacco, Johnson & Johnson, McPherson’s and Amcor, and shares a network with many blue chip organizations internationally.

As an ambassador of FM best practices and innovation in Asia, he has transformed facility services across all segments of the HKJC property portfolio, including introducing asset health policies and procedures, FM-enabling technology and new forms of FM contracts. This has placed HKJC at the forefront of building technology and its application to sustainable buildings, as it is the first organization in Hong Kong to utilize mobile technology in the management of FM workflows.

Tier has studied at various institutions and has gained qualifications in mechanical engineering, operations management and construction management. He holds international credentials in facility management, including the FMP and CFM designations, and was a former certified trainer for IFMA. He is a senior professional member of RICS and a member of the RICS Asia Board.

Tier joined IFMA in 2005 and has held a number of senior positions in the Hong Kong chapter, including president in 2009-10. In those roles he has advanced IFMA as a custodian of industry best practices and has forged links with many key organizations, including public bodies and other supporting societies. He has been instrumental in the promotion of FM credentials and was the driving force behind Hong Kong’s CFM executive dinner, which is now a key event in the chapter’s calendar. In addition, he started the chapter’s new member night and established the student membership segment in 2008.

His long service to the association has included speaking at seminars and conferences around Asia, promoting IFMA and sharing his insight and experience on wide-ranging FM topics. In addition, he presented on enhancing employee satisfaction in the workplace at IFMA’s World Workplace 2015 Conference and Expo in Denver, Colorado, USA. He was a keynote speaker at the IFMA 2015 China Conference in Shenzhen where he assisted in the establishment of the new chapter. He also hosted World Workplace Asia 2014 at his facility, the Happy Valley Race Course. For his many contributions to the association, Tier was named IFMA’s November 2015 Member of the Month.

First Vice Chair

John Carrillo 2018

John Carrillo, CFM, IFMA Fellow
Director, Planning, Design and Construction, West Region

John Carrillo has more than 40 years of experience in facility management and corporate real estate at technology-related companies. As the Director, Planning, Design and Construction, West Region for AT&T, his responsibilities include project management oversight of 40M square feet for the 13 western U.S. states and Guam. His team includes facility/project managers, alliance architectural and engineering firms, general contractors and technical consultants, who manage several thousand capital and expense infrastructure replacement and repair projects totaling up to US$250M per year.

Before AT&T, Carrillo worked in the Corporate Real Estate – Aircraft Division at Northrop Grumman. Over the course of his career, he has managed as many as 1,500 FM employees, developed a preventive maintenance program for 20,000 buildings, built a missile factory, decommissioned a nuclear reactor and managed large seismic retrofit project in the San Francisco Bay Area.

A frequent presenter at IFMA events, Carrillo has also prepared and presented coursework on FM, real estate, quality processes and related topics at San Antonio College and other locations.  Mr. Carrillo is currently the First Vice Chair of IFMA Global Board.  His long-term involvement with IFMA earned him recognition as an IFMA Fellow in 2006. He has served on IFMA’s global board of directors (2002-2003) and on the IFMA Foundation Board of Trustees (2011-2016) including as chair of the IFMA Foundation Board of Trustees during his last two years. He has been heavily involved in several IFMA chapters across California, including the East Bay Chapter of IFMA (serving as President, 2000-2002) and the Los Angeles Chapter of IFMA and he helped to charter the Orange County Chapter of IFMA in 1984-85.

Carrillo earned a Bachelor of Science degree in architecture from California State Polytechnical University in 1975. In 1986, he earned an Advanced Management Certificate from Claremont University Graduate School and in 1996 he was awarded his ISO 9001 Registrar Team Certification. He earned his CFM designation in 2000. His significant contributions to the FM industry have been recognized by IFMA and other organizations, such as the Association for Facilities Engineering, the Building Owners and Managers Association International and the Western Construction Consumer Council.

Second Vice Chair

Peter Ankerstjerne 2018Peter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow

Peter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow has more than 25 years experience covering most aspects of facility management, service management, outsourcing, marketing and strategy development. For 24 years Peter was employee by the ISS group, where he most recently served as Chief Marketing Officer. At ISS, Ankerstjerne was responsible for developing the Integrated Facility Services (IFS) model, which is still a key strategic focal point of the organization and now represents more than 40% of revenue.

In March 2018, Ankerstjerne left ISS to start his own consulting business, Service Marketing International. He is the author of 10 industry white papers and co-author/editor of six white books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with IFMA and the Copenhagen Institute for Future Studies. He is an active member of the IFMA WE Community, where he has been instrumental in establishing the WE Denmark hub.

Ankerstjerne holds an MBA and bachelor’s degree in International Marketing Management from the Copenhagen Business School in Denmark. He has served on several advisory boards, including the Advisory Board for International Business Development at Copenhagen Business School and the Strategic Advisory Board at the International Association of Outsourcing Professionals (IAOP). He was part of developing the IFMA Regional Advisory Board strategy and has been critical in establishing the European Advisory Board on which he still serve.

Ankerstjerne is a former IFMA Foundation trustee and is actively involved in the industry as both a speaker and a debater. He is a member of IFMA, CoreNet, RICS and IAOP. In 2015, Ankerstjerne was appointed as a Fellow of the Royal Institution of Chartered Surveyors (FRICS) and in 2016 he was named IFMA Fellow. He joined IFMA in 2006 and has been on the Board of Directors since 2016. During the past year he has been serving as the Second Vice Chair.

Past Chair

Bill O'NeillWilliam M. O'Neill, CFM

William O’Neill, CFM has more than 20 years of experience in facilities. Working most recently as an associate director at the University of Minnesota, he led one of five University of Minnesota facility management districts that provide maintenance, custodial, construction, energy management and administration services throughout the university. O’Neill ​was also chair of the University of Minnesota civil service committee and was part of the core group that created the university’s strategic plan (2014). He participated in its implementation as a member of the strategic plan continuity group.

Previously, O’Neill held positions as associate director of facilities management central services, construction manager and facilities manager. As associate director of central services, he was responsible for directing construction, recycling, waste and reuse, as well as signs and graphics business units across 23 million square feet of facilities. As construction manager he created a design build model of in-house project delivery — integrating and collaborating with internal stakeholders and facility management organizations. As facilities manager, he led and managed operations of multi-use academic facilities within a large, urban university campus environment.

O’Neill’s strategic orientation and operation experience provides him with expertise to work within complex, evolving work environments. He believes change is a constant, making it his mission as an IFMA board officer to use it to benefit IFMA’s future. He was appointed to the IFMA Board of Directors from 2011-2014 where he served as the liaison for the sustainability committee, international government committee and the Health Care Council. He has also served as president of the Academic Facilities Council of IFMA and ​as president of the Minneapolis/Saint Paul Chapter of IFMA. O’Neill serve​das chair of IFMA’s international government affairs committee (IGAC) which monitors issues and advocates for the facility management profession in government within the United States, Europe and around the world.

O’Neill earned a Bachelor of Arts from William Paterson University in Wayne, New Jersey, and an MBA certificate from the University of Saint Thomas in St. Paul, Minnesota, USA. In 2008, he earned his Certified Facility Manager® credential.

Board of Directors

Keith Dias 2018Keith A. Dias, P.E., CFM
Project Executive, San Jose, CA
Google LLC

Keith A. Dias, P.E., CFM, has more than 25 years of experience in directing real estate, facilities and procurement at company headquarters, both globally and regionally. He spent 15 years developing greenfield/retrofit real estate sites and integrating world-class facility management solutions, as well as 10 years in business development, consulting engineering and project management with large and small architectural/engineering firms.

Dias’ diverse background in engineering and facility management includes positions with Compaq, Hewlett-Packard, Microsoft, NetApp and Google achieving director-level experience and station. 

After successfully delivering a truly World Class, smart, sprawling 15 acre, million sq ft campus in Bangalore; Keith has delivered over 10,000 world class seats in his short 1+ year at the leadership of Google Real Estate and Projects division in India. In this role he will be supporting the explosive growth for Google India delivering world class, progressive infrastructure and spaces to enable Google to thrive!

Dias holds an MBA, a Master of Science in energy studies and a Bachelor of Science in electrical engineering. He is a longstanding member of CoreNet, the National Fire Protection Association, the Illuminating Engineering Society, the Association of Energy Engineers and IFMA, in addition to his service as the ex-board chairman of the Bangalore Chapter of IFMA. He has been a member of IFMA since 1997.

Beverley FarringtonBeverley Farrington
Vice President, Global Facilities Management
Johnson & Johnson

Bev has enterprise leadership accountability for facility operations and driving transformational change, accelerating J&J’s strategic efforts in developing and implementing an enterprise wide Workplace Management organization.

Prior to J&J Bev was with General Electric for 10 years, where she was the Global FM Operations COE Lead responsible for driving standardization and simplification. In tandem she also held accountability for EMEA Real Estate, Project Management and FM Operations. Prior GE, Bev held roles within the financial sector including AMP and Barclays focusing on Real Estate, Operational Risk, Infrastructure Management and Business Continuity

Laurie GilmerLaurie A. Gilmer, P.E., CFM, SFP, LEED AP, CxA
Vice President ​/ COO
Facility Engineering Associates, P.C.

Laurie A. Gilmer, P.E., CFM, SFP, LEED AP, CxA, is vice president ​and COO at Facility Engineering Associates (FEA). Gilmer’s primary areas of expertise include facility systems assessments, energy management, sustainability and facility management organizational analyses. Her leadership at FEA has allowed her to positively influence their clients’ growth and knowledge of improved asset management.

Gilmer is a published author, regularly contributing to multiple facility management publications, and she co-authored IFMA’s second manual in the Sustainability How-to Guide Series, “EPA’s ENERGY STAR Portfolio Manager.” She has been instrumental in raising awareness for the ENERGY STAR program through the IFMA Energy Challenge, most recently contributing energy analysis to IFMA’s 2017 O&M Benchmarking Report.

Currently serving on the Northwest Energy Efficiency Council’s Building Operator Certification program advisory committee, Gilmer was the committee’s first chair. She is also a member of the National Visiting Committee of Building Efficiency for a Sustainable Tomorrow (BEST) Center. BEST’s mission is to prepare technicians to manage building systems and energy use by advocating for advanced technical education. They facilitate the dissemination and adoption of curricula in sustainable building performance, in addition to engaging industry in collaboration with community colleges across the United States.

A member of IFMA since 2005, Gilmer is an IFMA qualified instructor for IFMA’s Sustainability Facility Professional® (SFP®), Facility Management Professional™ (FMP®) and Certified Facility Manager® (CFM®) programs. She is also the past chair of IFMA’s Sustainability Facility Credential scheme committee. Additionally, her strong leadership skills and expertise in energy, engineering and FM have allowed her to greatly contribute through service with IFMA’s Healthcare Institute, Airport Facilities Council, and her local IFMA chapter.

Gordon HicksGordon Hicks, P.Eng., LEED AP
​Chief Executive Officer

Gordon (Gord) Hicks, P.Eng., LEED AP, is Chief Executive Officer at BGIS. Prior to being appointed Chief Executive Officer, he has held numerous executive roles within the organization since 1997.

Gord is a graduate Engineer of Carleton University and a member of the Professional Engineers of Ontario. As a LEED-Accredited Professional, and someone who cares deeply about the planet, Gord is dedicated to supporting and advocating for the highest environmental standards in the real estate industry.

Gord has held a number of industry board positions over the years, including the International Facility Management Association (IFMA), Canada Green Building Council (CaGBC) and the Climate Reality Project. He is also actively involved in the Corporate Knights Executive Council for Clean Capitalism, and recently founded and is the first Chair of the Board for the Building Energy Innovators Council (BEIC) to help accelerate the adoption of clean building technologies and support the shift in North America to a prosperous low carbon economy. Gord also served on the Board of the Canadian Breast Cancer Foundation Leaders for the Cure for five years, the last three which he Co-Chaired.

In 2012, Gord was recognized by the CaGBC with the prestigious Industry Leadership Award for his commitment to the green building movement. In 2014, he was named one of Canada’s Clean 16, and in 2015, Gord was named Canada’s Greenest CEO by Corporate Knights, in recognition of his leadership role in creating awareness around the impact of buildings on the environment and driving the implementation of sustainability programs that enhance the operating efficiency of real estate portfolios, while reducing GHG emissions and minimizing the environmental footprint of real estate owners and occupiers.

In 2015 he and his wife, Linda, co-founded Cam’s Kids Foundation, an organization supporting youth in learning how to cope with anxiety, in memory of their son Cameron.

In his role as Chief Executive Officer, Gord oversees a team of over 7,000 team members globally. BGIS is dedicated to inspiring better business performance across its client's real estate portfolios by developing and implementing real estate and facilities management strategies. Globally, BGIS manages over 300 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, New Zealand and Asia.

Kate North 2018Kate North
Vice President, Workplace Innovation Advisory, Corporate Solutions (Americas)
Colliers International

For more than 25 years, Kate North has helped organizations create innovative workplaces and adopt new ways of working. Her global expertise includes workplace strategy, change management, training, research, sustainability, design and leadership. Her global clients include Cisco, AT&T, Zurich Financial, Deloitte, Manulife Financial, Fifth Third Bank, Regions Bank, Duff & Phelps and the United States General Services Administration. She has authored more than 40 workplace case studies and hosts numerous learning industry events within IFMA and CoreNet. Today, North is vice president of workplace innovation at Colliers International, providing workplace consulting to clients to ensure alignment of the workplace to their organizational goals, objectives and culture.

North’s thought leadership is well established. She served on the Advisory Board for the New Zealand Green Building Council and was on the Advisory Board for New Ways of Working, a research consortium. She led global development for, leveraging innovative technologies to create highly interactive e-learning designed to prepare the workforce for a new way of working. She was also the Director of Global Ideation, a workplace consultancy and research group within Haworth Inc. focused on emerging global workplace trends, and VP, Strategic Business Group within Herman Miller Inc., supporting organizational workplace transformation projects throughout North America.

North joined IFMA and CoreNet Global in the early 1990s and has been active in both organizations. She was the recipient of the CoreNet Luminary Award.

In 2013, North co-founded the Workplace Evolutionaries (WE), a vibrant community within IFMA, and continues to serve as the global chair. She has co-authored the IFMA Foundation best-selling books, “Work on the Move” and “Work on the Move 2,” which are used extensively by IFMA members and associated academic institutions. In 2014, she was the recipient of the prestigious International Associate Award for her contributions within IFMA and in 2017, North was awarded the IFMA Chair Citation from the global board chair for the impact the Workplace Evolutionaries has had on IFMA and the profession. North is an active member of the Chicago Chapter of IFMA.

Louise PannetonLouise Panneton
President/Managing Partner
P3 Advisors Inc.

Louise Panneton is the founder and President of P3 Advisors. She has 30 years of hands-on experience in the infrastructure and facilities management sector.  Due to her various roles, which include procurement lead, fairness advisor, lead advisor on operational matters and the operational term, she has a very deep understanding of the industry delivery and governance models, as well as, their implications, challenges and benefits.

In the infrastructure sector, Louise drafted several procurement / long-term agreements (from a business perspective) and participated/contributed in over a significant number of mandates (values ranging from $200 MM to $5B), which provides her with the unique perspective.  Louise has a long history with partnering arrangements and is recognized as the industry leader as an advisor on outsourced infrastructure services.  Since 1994, she has not only ran complex P3 and outsourcing procurements but has also been involved in operationalizing them.  Experience has demonstrated that success is achieved by:  setting the relationship and services up to succeed; ensuring the right people are in place; having the right tools and promoting continuous improvement.  As the industry leader in this sector, Louise has been called upon to assess oversight and management tools that are embedded in partnering agreements to determine their effectiveness.

Louise also provides fairness monitoring services at the municipal, provincial and federal levels of government.  By observing the interaction between project teams and Proponents as well as reviewing the documentation in over 115 assignments, she has acquired a considerable understanding of the different components of large, complex projects and their related governance models.  

Her business acumen stems from her time at Concordia University in Montreal, Quebec where she spent time studying for and obtaining a Bachelor of Commerce degree. She has been a member of IFMA since 2002 and is an active member of the Ottawa Chapter of IFMA.

Michael Redding 2018Michael Redding
Managing Director

Michael Redding is a facility management thought leader and founder of Agile OAK LLC, a management consulting firm advising companies on real estate and FM. His advisory experience reflects the industry’s globalization, with work in North America, Europe, the Middle East, China and Brazil. His clients have included BD, BMW, Cargill, Columbia University (Teachers College), Express Scripts, Harley-Davidson, Humana, Johnson & Johnson, Kaiser Permanente, Morgan Stanley, PG&E, Thomas Jefferson University, Toyota and Unilever.

Prior to founding Agile OAK in 2008, Redding had 10 years of senior real estate and FM advisory experience during which he developed and delivered methodologies for FM assessments, organizational design, vendor optimization, outsourcing, performance management and best practice implementations.

Redding is author of numerous articles and white papers on topics of interest to senior-level FM and real estate executives. Among both international and North American publications, he has been published in IFMA’s FMJ magazine and is a co-author of the Building Owners and Managers Institute International® online training course “Talking with the C-Suite,” designed to help facility managers communicate effectively with corporate senior executives and business leaders.

Redding holds a Bachelor of Applied Science Degree in Chemical Engineering (University of Waterloo), a Master of Engineering Degree (University of British Columbia) and a Master of Business Administration (University of Toronto).

Darrell SmithDarrell D. Smith
Director of Central Services

Darrell D. Smith has more than 20 years of experience in facility management, with a wide range of industry experience in technology, retail, data centers and manufacturing. He holds a Bachelor of Science in industrial technology from California Polytechnic State University, where he graduated cum laude and was featured on the President’s Honor List. Darrell is currently the director of Central Services for Google's Bay Area Portfolio in, California, USA. In this role he oversees a team that is responsible for the facility management, critical environments, planning and other facilities services at one of the most innovative companies in the world. Having spent his career at the intersection of real estate, big data and technology, Darrell believes in using technology as an enabler for driving data driven decisions.

Darrell has spoken at and keynoted several industry events anchored on technology and innovation, including Realcomm, the Maintenance and Reliability Conference, the Mainstream Conference in Australia, TechReady in New Zealand, the International Green Building Conference in Singapore, CoreNet Global and IFMA’s Facility Fusion Conference and Expo.

He previously served on the board of directors for the Silicon Valley Chapter of the Association for Facilities Engineering, has been a longtime advisor for RealComm.
Darrell has received several industry awards for his work in energy efficiency from groups such as CoreNet Global and Realcomm, and was selected as a Computerworld Honors Laureate.

Darrell joined IFMA in 2004. He is a member of the Silicon Valley Chapter of IFMA and lives in Morro Bay, California, USA, with his wife and three children.

Dean Stanberry 2018

Dean Stanberry, CFM, LEED AP O+M
IFMA Environmental Stewardship, Utilities ​and Sustainability Community

Dean Stanberry has more than 20 years of broad-based experience in facility management, real estate portfolio management, process and quality improvement, procurement, workplace services, program and project management, space and occupancy planning, sustainability, information systems implementation, and critical environment operations. Prior to his ​recent role as Director – FM Services with Abraxas Energy Consulting, Stanberry worked at JLL, first on the Charles Schwab account and later on the Xerox account. Before that he worked at the Trizetto Group.

An accomplished communicator, he has presented at international FM conferences, published articles and is a contributing author of the book “Technology for Facility Managers.” Stanberry is an active industry advocate; serving in several volunteer leadership roles as a member of IFMA, the IFMA Foundation and the U.S. Green Building Council. He has been an active leader in the IFMA Denver Chapter serving as Treasurer, Vice President and President, earning him a Distinguished Member Award (2005) and Outstanding Contribution by a Professional Member (2006). He served on the IFMA Foundation Board of Trustees (2009-2014) and is currently the chair of the Environmental Stewardship, Utilities and Sustainability Community.

Stanberry studied at the University of Washington, U.S. West Advanced Technical Education Program. He earned an Executive Programs Finance Certificate from Kellogg Graduate School at Northwestern University, a Project Management Certificate from Regis University and both a Process Management Certification and Quality Improvement Process Certification from QualTec. He earned his CFM in 2010.