Research - Project Management
Benchmarks Report
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a copy of this report from the IFMA Bookstore today.
IFMA is a recognized leader in office related facility
management benchmarking. The Association started collecting
benchmarking information in the 1980’s and has
published several reports. In 2001, IFMA published Operations
and Maintenance Benchmarks, Research Report #21,the
first benchmarking report focused specifically on a
facility management core competency. Project Management
Benchmarks follows this successful effort in that it,
too, concentrates on a FM core competency. Participants
in previous benchmarking studies made numerous requests
for more benchmarking information related to space planning,
move management and project management. As a result,
IFMA’s research department decided to concentrate
this current benchmarking effort exclusively to these
areas.
With the assistance of IFMA’s research committee
and other subject matter experts, IFMA designed the
survey based upon questions posed in previous studies
and created new questions related to strategic facility
planning, space planning and project management. The
survey was mailed to IFMA professional members in the
U.S. and Canada in April 2002. Members opting for electronic
delivery of benefits received e-mails in April soliciting
their participation and directing them to the web site
where the survey was housed for more than five months.
More than 650 surveys were returned by the end of August
2002. A total of 629 surveys were used for analysis.
Every effort has been made to ensure accuracy. Staff
reviewed all surveys prior to entering data and contacted
respondents for missing square footage and aberrant
data. Despite this extensive effort, IFMA and its research
committee cannot assume responsibility for errors from
research of this nature.
Additional copies of this report may be obtained by
contacting IFMA. In addition, the database used to create
this report is available for inquiries from members
on a fee basis. The database also may be obtained in
its entirety in Microsoft® Excel for a fee. Please
see the back cover to determine pricing. Representatives
from organizations that participated in this study receive
a discount on benchmark database orders.
IFMA thanks all of the respondents who completed the
Project Management Benchmarks survey, making this report
a valuable tool for benchmarking.
Shari Epstein
Associate Director of Research
Project Management Benchmarks Report
Table of Contents
About this Report .....1
What is Benchmarking? .....2
Benchmarking Metholdology .....3
Using the Report .....4
Definitions for Project Management Benchmarks Report
.....5-7
Section 1: Description of Facilities .....9
Industries Represented .....10-11
Facility Use .....12
Facility Description .....12
Location of Facility .....13
Facility by Region .....13
Facility Age and Setting .....14
Ownership .....15
Overall Ownership .....15
Owned vs. Leased by Facility .....15
Site Population .....16
Section 2: Size of Facilities and Square Footage
per Occupant .....17
Building Exterior Gross Area (Gross) .....18
Gross Area by Size of Facility .....18
Owned vs. Leased by Size of Facility .....18
Facility Rentable Area (Rentable) .....19
Rentable Area by Size of Facility .....19
Owned vs. Leased by Size of Facility .....19
Facility Usable Area (Usable) .....20
Usable Area by Size of Facility .....20
Owned vs. Leased by Size of Facility .....20
Facility Assignable Area (Assignable) .....21
Assignable Area by Size of Facility .....21
Owned vs. Leased by Size of Facility .....21
Gross and Rentable by Industry Type and Facility Use
.....22
Usable and Assignable by Industry Type and Facility
Use .....23
Square Footage per Occupant .....24-26
Section 3: Space Planning and Utilization .....27
Space Usage .....28
CAFM Systems .....29
Vacancy Rates .....29
Office Type .....30
Office Type by Worker .....30
Office Size .....31
Office Size by Industry .....31
Office Size by Facility Use .....32
Space Allocation Policies .....32
Workstation Utilization .....33
Shared Workstations .....34
Percentage Workstations Shared .....34
Non-Dedicated Workspace .....35
Non-Dedicated Workstation Size .....35
Support Space .....36
Off-Site Storage .....36
Section 4: Move Management and Furniture .....37
Move Management .....38
Number of Moves .....38
Number of Moves by Type .....38
Cost of Moves by Type .....39
Labor Allocation .....40
Swing Space .....40
Churn Rate .....41
Furniture .....42
New vs. Used Furniture .....42
Space Planning .....43
Section 5: Project Management .....45
Project Management .....46
Scope and Number of Projects Completed in a Year .....46
Types of Projects Completed in a Year .....46
Project Schedules and Budgets .....47
Evaluation of Project Management Performance .....47
Project Bidding and Selection .....48
Process Used to Select Construction Provider .....48
Bidding Processes .....48
Dollar Level Required for Bidding .....48
Major Projects .....49
Dollar Value Deemed Major Project .....49
Contract Typically Used .....49
Methods Used to Reduce Construction Schedules .....49
Electronic Files .....50
Design Standards .....50
Formal Design Review Process .....50
Project Staffing .....51
Project Team Members .....51
Staffing Allocation for Design Function .....51
Section 6: Strategic Facility Planning .....53
Strategic Facility Planning .....54
Involvement with Strategic Business Plan .....54
Strategic Facilities Plan .....54
Forecasting Time-Line .....54
Information Contained in Strategic Facilities Plan .....55
Long Term Approach to Space .....56
Space Forecast Needs .....56
Appendix .....57
Methodology .....58
Participant List .....59-64
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