Benchmarks V
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 About This Report
IFMA conducts a benchmarking survey of its members annually, and the results are eagerly anticipated by facility managers. The objective of IFMA’s benchmarking surveys is to collect facility data that will easily allow comparison of costs and practices. This year’s survey is more general in nature in that it gathers costs from all facility areas including housekeeping, maintenance, utilities, security, environmental, project, support and space planning. Respondents also are required to provide a description of the facility, including size, type, hours of operation, location, industry, leasing arrangements and number of occupants.
To create this year’s survey, a committee of IFMA members reviewed questions posed in 2004 Benchmarks IV and 2005 Operations and Maintenance surveys and developed new questions to better match today’s practices. The nine-page survey was mailed to IFMA professional members in the United States and e-mailed to Canadian professional members in June 2007. Although the surveys were issued to IFMA members, membership was not required to participate. In addition to the mail survey, members were sent multiple e-mail reminders which directed them to a link to IFMA’s Web site where they could download a copy of the survey. More than 1,052 surveys were returned by December 2007. After incomplete and duplicate surveys were removed, 1,032 surveys
remained and were deemed usable for analysis.
Statistically significant findings are integrated in the text of the report. Additional copies of this report may be ordered through IFMA’s bookstore. For those seeking different sorts of information not presented in this report, one can order the database used to create this report. The database can be obtained in its entirety in Microsoft Excel by contacting IFMA’s research department. The cost of the database varies based upon survey participation and membership.
Table of Contents
| INTRODUCTION |
1 |
About This Report |
1 |
Methodology |
2 |
Using This Report |
3 |
Acknowledgements
|
4 |
Definitions for Benchmarks V Report
|
4-5 |
| SECTION 1: DESCRIPTION OF FACILITIES |
7 |
Industries Represented |
8 |
Facility Use |
9 |
Facility Description |
9 |
Location of Facility |
10 |
Facilities by Region |
10 |
Facility Age and Setting |
11 |
Facility Setting |
11 |
Ownership |
12 |
Overall Ownership |
12 |
Owned vs. Leased by Facility |
12 |
Number of Occupants |
13 |
Days and Hours of Operation |
13 |
SECTION 2: SIZE OF FACILITIES AND SQUARE FOOTAGE PER OCCUPANT |
15 |
Building Exterior Gross Area (Gross) |
16 |
Owned vs. Leased by Size of Facility |
16 |
Facility Rentable Area (Rentable) |
17 |
Owned vs. Leased by Size of Facility |
17 |
Gross and Rentable by Industry Type and Facility Use |
18-19 |
Square Footage Per Occupant |
20-21 |
SECTION 3: COST OF OPERATIONS |
23 |
Janitorial Costs |
23-24 |
Janitorial Staffing |
25 |
Maintenance Costs |
26-28 |
Roads and Grounds Costs |
28 |
Facility Operating Current Replacement Value
(CRV) Index |
29 |
Utility Costs |
30-31 |
Utility Consumption |
32 |
SECTION 4: ENVIRONMENTAL, HEALTH AND SAFETY |
33 |
Environmental Costs |
34-35 |
Life and Safety Costs |
36 |
Emergency and Disaster Planning Costs |
37 |
Security Costs |
38-39 |
SECTION 5: PROJECT AND SUPPORT |
41 |
Types of Projects |
42 |
Project Costs |
42 |
Space Planning Costs |
43 |
FM Information Technology Costs |
44 |
Employee Amenities |
45 |
Employee Amenities Costs |
46 |
SECTION 6: FINANCIAL INDICATORS |
47 |
Lease Type and Costs |
48 |
Cost of Operations |
49 |
Cost of Providing the Fixed Asset |
50 |
Occupancy Cost |
51 |
Total Annual Facility Cost |
52-53 |
SECTION 7: PARTICIPANT LIST |
55 |
Participant List |
56-60 |
Methodology
The Benchmarks V survey was developed in spring 2007. Committee members reviewed questions used in previous benchmarking surveys. Many of the questions were deemed still useful while others were modified to better reflect current practices. In some cases, questions were expanded to capture additional cost categories.
The survey was then converted into both a paper survey and electronic document. Paper surveys were mailed to more than 10,000 North American professional members in July 2007. A postage–paid envelope accompanied the paper survey. In the same month, IFMA’s electronic members received an e–mail directing them to IFMA’s Web site where they could download the electronic survey. Members were encouraged to pass the survey to the most appropriate person to complete. Respondents were asked to provide information on the facilities they manage for a 12–month period of time. Many chose to report the data for calendar year 2006. Approximately 1,052 surveys were returned during a six–month time period. A total of 1,032 surveys were deemed usable for tabulation purposes. A completion rate of 50 percent was considered usable. If a survey did not include facility type, space managed or number of occupants, the respondent was contacted to supply this pertinent data.
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