Research - About The Operations
and Maintenance Benchmarks Report (2001)
Order
a copy of this report from the IFMA Bookstore today.
Operations and Maintenance Benchmarks is a continuation
of IFMA's facility management benchmarking efforts.
IFMA started collecting benchmarking information in
the mid 1980s and has published four reports, one in
1987, a second in 1992, a third in 1994 and its last
benchmarking publication, Benchmarks III, was published
in 1997. In previous studies, when members were asked
which areas did they want additional benchmarking information,
the topic of operations and maintenance appeared repeatedly.
As a result, IFMA's research department decided to concentrate
this current benchmarking effort exclusively on operations
and maintenance.
With the assistance of IFMA's research committee, IFMA
redesigned the survey and created questions related
to building operations and maintenance costs and associated
practices. In addition, the committee created new facility
use categories such as call centers and campus living
facilities, as they are growing segments of our members'
real estate portfolios. The survey was mailed to all
IFMA professional members in the U.S. and Canada. More
than 800 surveys were returned. This response was more
than double what was received in our previous benchmarking
study. A total of 786 surveys were used for analysis.
Every effort has been made to ensure accuracy. Staff
reviewed all surveys prior to entering data and contacted
respondents for missing and aberrant data. In addition,
Julia Muhr, Adaptec intern, reviewed each participant's
selection of industry category for accuracy and created
sub-categories. Despite this extensive effort, IFMA
and its research committee cannot assume responsibility
for errors from research of this nature.
Copies of this report may be obtained by contacting
IFMA. In addition, the database used to create this
report is available for inquiries from members on a
fee basis. The database also may be obtained in its
entirety in Microsoft® Excel for a fee. Representatives
from organizations that participated in this study receive
a discount on benchmark database requests.
Table of Contents
About This Report .....1
What is Benchmarking .....2
Benchmarking Methodology .....3
Using This Report .....4
Definitions For Operations and Maintenance Benchmarks
Report .....5
Section 1: DESCRIPTION OF FACILITIES
Industries Represented .....8
Facility Use .....10
Facility Description .....10
Location of Facility .....11
Facilities by Region .....11
Facility Age and Setting .....12
Overall Ownership .....13
Hours of Operation .....14
Facility Characteristics .....15
Gross Area .....16
Rentable Area .....17
Gross and Rentable Area by Industry and Facility Use
.....18
Number of Occupants .....20
Square Footage per Occupant .....21
SECTION 2: JANITORIAL
Janitorial Costs .....24
Janitorial Staffing .....26
Janitorial Practices .....27
Contractor Policies .....29
SECTION 3: UTILITY COSTS AND CONSUMPTION
Utility Costs .....32
Utility Consumption .....35
Electricity Consumption .....36
SECTION 4: MAINTENANCE
Maintenance Categories .....38
Maintenance Costs .....39
Maintenance Practices .....41
Deferred Maintenance .....42
Response Time .....43
Maintenance Staffing .....44
SECTION 5: COST OF OPERATIONS
Cost of Operations .....46
APPENDIX
Methodology .....50
Participant List .....51
Order
a copy of this report from the IFMA Bookstore today. |
