Operations and Maintenance Benchmarks, Research Report #32
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About This Report
 Benchmarking and metrics are terms that are often used in today’s business environment but are often misunderstood. Benchmarking is a continuous and systematic management process that measures work processes, protocols and services for the purpose of organizational comparison and improvement. When properly applied, benchmarking can identify costly or inefficient practices and quantify your department’s overall contribution to the bottom line.
IFMA’s Operations and Maintenance Benchmarks report breaks out janitorial, maintenance and utility costs by facility type, industry, age, region, climate zone, and many other sorts. The report also includes staffing and utility consumption data for more than 600 million square feet of facilities. The percentile charts in this report allow you to see how your operation ranks against other organizations. The arrows beside some charts show the “best-in-class” direction. Using your metrics as the performance indicator, determine whether your building is above or below the median (50th percentile). If your facility falls way above or below the median, you may want to examine your cost or procedures on that area. However, your facility may differ from the median due to your type of facility, climate, or labor market. The data should help you identify areas where you can improve your facility operation.
Sample Chart
Table of Contents |
Introduction
|
Using This Report
|
6 |
Acknowledgements
|
6 |
About this Report
|
7 |
Database is Available for Further Analysis
|
7 |
Methodology
|
7 |
About IFMA
|
8 |
Definitions for Operations and Maintenance Benchmarks Report |
9 |
Section 1:
|
Facility Description
|
13 |
Industries Represented
|
14 |
Facility Use
|
15 |
Facility Description
|
16 |
Location of Facility
|
17 |
Facilities by Region
|
17 |
Climate Zones for the U.S. and Canada
|
18 |
Facility Age and Setting
|
19 |
Facility Age
|
19 |
Facility Setting
|
19 |
Ownership
|
20 |
Overall Ownership
|
20 |
Central Plant
|
21 |
Developed Acres |
22 |
Section 2:
|
Size of Facilities and Square Footage per Occupant
|
23 |
Building Exterior Gross Area (Gross)
|
24 |
Facility Rentable Area (Rentable)
|
25 |
Gross and Rentable by Industry Type and Facility Use
|
26 |
Square Footage per Occupant |
28 |
Section 3:
|
Sustainable Operations and Maintenance Practices
|
31 |
Green Certification Status
|
32 |
Recycling
|
32 |
Green Janitorial Practices
|
33 |
Energy Management Practices
|
33 |
Water Conservation |
34 |
Section 4:
|
Janitorial
|
35 |
Janitorial Costs
|
36 |
Janitorial Staffing
|
38 |
Contractor Practices
|
38 |
Janitorial Contract
|
39 |
Janitorial Practices |
40 |
Section 5:
|
Maintenance
|
43 |
Maintenance Categories
|
44 |
Maintenance Costs
|
45 |
Roads and Grounds Costs
|
47 |
Maintenance Tracking
|
48 |
Facility Operating Current Replacement (CRV) Index
|
48 |
Maintenance Staffing
|
49 |
Maintenance Management
|
52 |
Administrative Support |
53 |
Section 6: |
Utilities
|
55 |
Utility Costs
|
56 |
Utility Consumption
|
58 |
Targeted Goals
|
58 |
Changes in Consumption
|
58 |
Energy Use Index |
59 |
Energy Management Staffing
|
60 |
Temperature Standards |
61 |
Section 7: |
Cost of Operations |
62 |
Section 8: |
| Participant List |
67 |
Methodology
The Operations and Maintenance Benchmarks Survey was developed in spring 2008. Questions were asked in an objective fashion in order to obtain responses that are truly representative of industry practices. The committee designed and added new questions pertaining to sustainable cleaning, maintenance and utility practices. Questionnaire booklets were mailed to more than 10,000 North American professional members in July 2008. In the same month, IFMA members received an e-mail directing them to IFMA’s Web site where they could download the electronic survey. Members were encouraged to pass the survey to the most appropriate person to complete. Respondents were asked to provide information on the facilities they manage for a 12-month period of time. Many chose to report the data for the 2007 calendar year. Approximately 1,445 surveys were returned during a six-month time period. A total of 1,422 surveys were deemed usable for tabulation purposes. A completion rate of 50 percent was considered usable. If a certain question was left unanswered, the respondent was contacted to supply this pertinent data.
Additional calculations were made to determine cost and utility consumption per square
foot and square footage per occupant. Utility consumption data was changed to match the unit specified. Canadian cost data was converted to U.S. currency by multiplying costs by a factor of .82, the currency exchange rate on December 8, 2008. Metric numbers were converted to standard. If data appeared out of range, the respondent was contacted to determine how the information was derived. New information was subsequently entered.
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