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Benchmarks V: Annual Facility Costs

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About This Report

IFMA conducts a benchmarking survey of its members annually, and the results are eagerly anticipated by facility managers. The objective of IFMA's benchmarking surveys is to collect facility data that will easily allow comparison of costs and practices. This year's survey is more general in nature in that it gathers costs from all facility areas including housekeeping, maintenance, utilities, security, environmental, project, support and space planning. Respondents also are required to provide a description of the facility, including size, type, hours of operation, location, industry, leasing arrangements and number of occupants.

To create this year's survey, a committee of IFMA members reviewed questions posed in 2004 Benchmarks IV and 2005 Operations and Maintenance surveys and developed new questions to better match today's practices. The nine-page survey was mailed to IFMA professional members in the United States and emailed to Canadian professional members in June 2007. Although the surveys were issued to IFMA members, membership was not required to participate. In addition to the mail survey, members were sent multiple email reminders which directed them to a link to IFMA's Web site where they could download a copy of the survey. More than 1,052 surveys were returned by December 2007. After incomplete and duplicate surveys were removed, 1,032 surveys remained and were deemed usable for analysis.

Statistically significant findings are integrated in the text of the report. Additional copies of this report may be ordered through IFMA's bookstore. For those seeking different sorts of information not presented in this report, one can order the database used to create this report. The database can be obtained in its entirety in Microsoft Excel by contacting IFMA's research department. The cost of the database varies based upon survey participation and membership.

Table of Contents

INTRODUCTION 1
About This Report
1
Methodology
2
Using This Report
3
Acknowledgements
4
Definitions for Benchmarks V Report
4-5
SECTION 1: DESCRIPTION OF FACILITIES 7
Industries Represented
8
Facility Use
9
Facility Description
9
Location of Facility
10
Facilities by Region
10
Facility Age and Setting
11
Facility Setting
11
Ownership
12
Overall Ownership
12
Owned vs. Leased by Facility
12
Number of Occupants
13
Days and Hours of Operation
13

SECTION 2: SIZE OF FACILITIES AND SQUARE FOOTAGE PER OCCUPANT

15
Building Exterior Gross Area (Gross)
16
Owned vs. Leased by Size of Facility
16
Facility Rentable Area (Rentable)
17
Owned vs. Leased by Size of Facility
17
Gross and Rentable by Industry Type and Facility Use
18-19
Square Footage Per Occupant
20-21

SECTION 3: COST OF OPERATIONS

23
Janitorial Costs
23-24
Janitorial Staffing
25
Maintenance Costs
26-28
Roads and Grounds Costs
28
Facility Operating Current Replacement Value
(CRV) Index
29
Utility Costs
30-31
Utility Consumption
32

SECTION 4: ENVIRONMENTAL, HEALTH AND SAFETY

33
Environmental Costs
34-35
Life and Safety Costs
36
Emergency and Disaster Planning Costs
37
Security Costs
38-39

SECTION 5: PROJECT AND SUPPORT

41
Types of Projects
42
Project Costs
42
Space Planning Costs
43
FM Information Technology Costs
44
Employee Amenities
45
Employee Amenities Costs
46

SECTION 6: FINANCIAL INDICATORS

47
Lease Type and Costs 
48
Cost of Operations
49
Cost of Providing the Fixed Asset
50
Occupancy Cost
51
Total Annual Facility Cost
52-53

SECTION 7: PARTICIPANT LIST

55
Participant List 
56-60

Methodology

The Benchmarks V survey was developed in spring 2007. Committee members reviewed questions used in previous benchmarking surveys. Many of the questions were deemed still useful while others were modified to better reflect current practices. In some cases, questions were expanded to capture additional cost categories.

The survey was then converted into both a paper survey and electronic document. Paper surveys were mailed to more than 10,000 North American professional members in July 2007. A postage–paid envelope accompanied the paper survey. In the same month, IFMA's electronic members received an e–mail directing them to IFMA's Web site where they could download the electronic survey. Members were encouraged to pass the survey to the most appropriate person to complete. Respondents were asked to provide information on the facilities they manage for a 12–month period of time. Many chose to report the data for calendar year 2006. Approximately 1,052 surveys were returned during a six–month time period. A total of 1,032 surveys were deemed usable for tabulation purposes. A completion rate of 50 percent was considered usable. If a survey did not include facility type, space managed or number of occupants, the respondent was contacted to supply this pertinent data.


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