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Professional Development

New to FM

Work Management in Facilities Series


​Module 1: Supervisory Roles in Facility Work Management

After completing this workshop, learners will be able to:

  • Describe the facility supervisor’s role in the organization.
  • Describe the basics of scheduling work.
  • Explain the basics of time management.
  • Identify the time, cost and resources needed to manage facility work.

​Module 2: Applying Work Management to Building Systems

After completing this workshop, learners will be able to:

  • Identify types and priorities of facility work
  • Apply a structure to facility work management.
  • State the basics of planning and scheduling facility work.

​Module 3: Work Management Tools in Facility Management

After completing this workshop, learners will be able to:

  • Describe the role of productivity in the effective management of facilities
  • Identify productivity tools.
  • Identify scheduling tools.
  • Describe the basics of automated work management systems.

​Module 4: Managing Contractors in Facility Management

After completing this workshop, learners will be able to:

  • Identify basic types of facility service contracts
  • Compare the differences between in-house FM services and out-sourced service providers.
  • Describe basic management techniques for service contractors.

​Module 5: Managing and Tracking Customer Relations in FM

After completing this workshop, learners will be able to:

  • Communicate the importance of professionalism and customer service.
  • Identify and demonstrate good customer service and follow-through.
  • Develop methods for customer feedback.
  • Identify and apply techniques for dealing with positive and negative customer feedback.


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