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Professional Development

New to FM

Operations and Maintenance Series


Module 1: Introduction to Operations and Maintenance

After completing this workshop, learners will be able to:

  • Understand facility activities; and match each group of facility activities to the correct principle area of facility operation
  • List at least three common preventive maintenance practices on building systems
  • Through class discussion, give examples of situations where lack of maintenance led to business interruptions
  • Describe at least three predictive maintenance techniques used to forecast operational failures
  • Identify facility expenses, and which are operations and maintenance costs and which are capital costs
  • Given a component, look up its Estimated Useful Life (EUL) for budget planning purposes
  • Write down, in their own words, what facility “operations” means
  • Write down, in their own words, what facility “maintenance” means

Module 2: The Basics of Building Systems

After completing this workshop, learners will be able to:

  • Identify areas exterior to a building that should be part of a building site’s maintenance plan.
  • Identify the design, installation, and maintenance requirements for a roofing system.
  • Describe what needs to be maintained in order to maximize capabilities of HVAC systems.
  • Describe ways to maintain a facility’s electrical system.
  • Understand strategies that help address plumbing system problems.
  • Understand how to properly maintain fire protection systems.
  • Identify what activities will help maintain telecommunications equipment and software.
  • Describe how to enforce the proper use of elevators (lifts) and escalators.
  • Identify the six key areas to maintain for a building’s interior system.

Module 3: The Application of Technology in Operations and Maintenance

After completing this workshop, learners will be able to:

  • Describe the benefits and challenges of using facility automation technology for facility management.
  • Describe the benefits of using Building Automation Systems (BAS) and what to consider before purchasing BAS equipment
  • Describe the capabilities of advanced Energy Management Systems (EMS).
  • Understand how a facility can limit the demands of electrical energy consumption.
  • Identify the benefits of using Integrated Workplace Management Systems (IWMS) in a facility and what to consider before purchasing IWMS applications.

Module 4: The Implications of Health and Safety in Managing Buildings

After completing this workshop, learners will be able to:

  • Describe the steps used in the risk assessment process for the health and safety of building occupants.
  • Identify ways building occupants can receive fire and life safety training.
  • Identify the leadership role recommended for a facility's emergency response team.
  • Understand what should be included in a contingency plan for a facility-related emergency.
  • Identify potential hazards that require personal protective equipment (PPE).
  • Identify types of PPE used to protect the human body in hazardous situations.
  • Describe sources of hazardous energy that require lockout/tagout (LOTO) procedures.
  • Understand the latest standard used to communicate information about hazardous materials to building occupants.
  • Identify the main purpose of using building codes for construction.
  • Understand how a facility manager’s participation in the development of ISO standards may benefit the facilities he/she manages.




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