The Technology Competency Course
Facility managers are playing an increasingly pivotal
role in the development, implementation and maintenance
of Information Technology (IT) systems, which are a
critical part of the organization's infrastructure supporting
business strategies.
Facility managers must understand technologies that
support all aspects of facility operations, real estate
and employee requirements. These may include, but are
not limited to: CAD, CAFM, project management, asset
management, cost analysis and other hardware and software
systems. In addition, facility managers are increasingly
challenged to establish and maintain the infrastructure
and technology required to support their organizations'
business goals. These may include, but are not limited
to: hardware and software supporting voice, information,
data and media operating systems. The facility manager
must know with whom and how best to interact to successfully
meet the organizational goals. This competency is influenced
by (and influences) every other competency area. It
addresses how the facility manager selects, acquires,
implements, maintains, redeploys and disposes of technologies
used within the work environment.
Learning Objectives
Part 1: Introduction to FM Technology and Strategic
Planning
The first part of this course includes an overview of
FM technology. Participants will utilize a comprehensive
process to plan, evaluate, implement and manage technology
to support core business processes, facility management
operations, technical infrastructure and strategic business
results. Objectives include:
- Become grounded in core FM technology concepts
- Identify key components of FM technology
- Define the current state of FM technology
- Identify the steps of the Technology Optimization
Process
- Review enterprise business strategy
- Apply the components of a FM technology strategic
plan
Part 2: Evaluation and Selection of Technology
Facility managers should be able to define relevant
enterprise and FM work processes, and develop criteria
for evaluating and selecting optimum FM systems. Objectives
include:
- Use of process analysis to document core and support
business processes
- Use the interview process to identify user requirements
- Understand the importance of gaining and retaining
commitment
- Identify key elements to look for in CMMS/CAFM systems
- Understand FM cost analysis
- Understand how to develop a RFP
Part 3: Implementation and Administration of
FM Technology
Facility Managers should able to identify key success
factors of implementing a CMMS/CAFM system and develop
an administrative plan to maintain the technology. Objectives
include:
- Identify components of a technology implementation
plan
- Identify database population steps
- Learn to avoid common implementation pitfalls
- Define system acceptance criteria
- Establish back-up and archiving protocols, and plan
for disaster recover
- Plan for incorporating technology upgrades
Part 4: Application and Integration
Participants will gain the necessary skills to identify
different FM information systems available and key success
factors in automating FM functional activities of their
choosing. Given examples of emerging technologies, participants
will also evaluate alternatives for integrating FM technologies.
Objectives include:
- Identify maintenance management systems
- Apply corrective, preventive, predictive, and reliability-centered
maintenance measures
- Define the various building automation systems
- Set convergence and/or interoperability goals
- Describe Enterprise Resource Planning
On-site
Registration dates.
View instructions for online version of course.
On-Site Course Length: 2 days
Cost: IFMA Members $495 (U.S.); Nonmembers $695 (U.S.)
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