The Quality Assessment and Innovation
Competency Course
You are responsible for the biggest asset on the company's
balance sheet and the second biggest cost element on
the income statement. People depend on you for comfort,
cost-reduction, image and efficient workflow. How do
you keep track of it all? How do you know not only what
results you are getting, but also why you're getting
them? Apply tools that integrate all the FM competencies
into a complete, simple system focused on delivering
quality and improving service. Identify reliable information
sources for establishing quality standards.
Learning Objectives
Part 1: Benchmarking
Participants will learn how to document the processes
they use to produce FM results and then compare their
processes with the best in the industry. This documentation
permits you to control the work you and your associates
do so that you can achieve the results you want. Objectives
include:
- Use systems thinking to describe and manage FM as
an integrated system and apply the basic approaches
to quality used by facility managers
- Map how FM services support both core and support
processes in your company
- Collect and utilize baseline data to analyze FM
quality in meaningful ways
- Identify what processes to benchmark and how to
organize a benchmarking project
Part 2: Data Analysis
Participants will learn how to analyze operations and
learn why they get the results they do. Objectives include:
- Develop unbiased, reliable data
- Formulate questions of FM quality
- Develop quality control documents
- Develop client satisfaction surveys and report the
results
- Utilize data to identify the system causes of the
results received
Part 3: Innovation
It is important for the competency facility manager
to continuously investigate ways to improve facility
services, assess risks and opportunities and conduct
pilot tests when developing new procedures. Objectives
include:
- Set FM performance standards to make incremental
process improvements, as well as comprehensive, strategic
improvements
- Assess risks and opportunities
- Design and evaluate pilot studies
- Integrate innovation into ongoing operations
Part 4: Auditing and Continuous Improvement
In today’s environment, businesses seek to provide
quality products and unsurpassed service while minimizing
costs. These factors compel every facility manager to
identify opportunities to continuously improve programs
and processes. Thus the competent facility manager is
able to manage ongoing audit activities that will ultimately
yield the results they want. Objectives include:
- The purpose of quality auditing and essential elements
of a successful ISO audit
- Apply Baldrige Criteria in order to produce the
highest level of quality and continuous improvement
in your organization
On-site
Registration dates.
View instructions for online version of course.
On-Site Course Length: 2 days
Cost: IFMA Members $495 (U.S.); Nonmembers $695 (U.S.)
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