The Operations and Maintenance Competency Course

In today's global business climate, facilities are a significant part of any business operation. Operations and maintenance functions comprise the majority of the operations that have to be managed on a day-to-day basis and are the source of 95 to 97 percent of the problems that can occur. Consider this: 95 to 97 percent represents 95 to 97 out of 100 opportunities to look bad or to look good. By providing Best Practices O&M service, you can increase customer satisfaction and enhance the value of the facility and the facility department.

Learning Objectives

Part 1: Introduction to Operations and Maintenance
An overview of the operations and maintenance area of facility management. Objectives include:

• An overview of the importance of operations and maintenance, key definitions, and typical goals of an O&M department
• Guidelines for developing an O&M plan that will help meet and improve operational standards for procedures as well as code compliance (for example ADA)
• How to manage corrective, preventive, and predictive maintenance
• How to identify building life-cycle costs and estimate useful life

Part 2: Operations -- Building Systems
The primary focus of Part 2 is the operations of the building(s). Objectives include learning the key O&M competencies involved in the operations of the following systems:

• Mechanical HVAC
• Electrical
• Plumbing
• Vertical Transportation

Part 3: Operations: Grounds and Exterior and Interiors
This section involves the operations and management of the grounds and exterior as well as the interiors. Objectives include:

• An understanding of the facility management issues associated with site features that fall outside of the structure such as:
  • parking structures
  • site utilities
  • landscaping and grounds
  • building structure (exterior envelope), roof, brick or masonry
• Evaluate permanent interiors and furniture, fixtures, and equipment (FFEs) for the basic application of maintenance programs
• Begin to develop a basic O&M outline for the components
• Start a process to establish policies, procedures and practices for implementing an O & M program for the components

Part 4: Other Services
This section focuses on services that the facility manager will have to effectively manage to provide a satisfactory work environment for building occupants that is also safe, reliable, secure and consistent with existing regulations and standards. Objectives include:

• Energy management
• Fire and life safety
• Waste management
• Janitorial services
• Security systems
• Emergency preparedness
• Disaster recovery

Part 5: Work Management
The primary focus of Part 5 is to define work processes by which facility managers departments carry out essential day-to-day duties in order to improve performance. Objectives include:

• Outsourcing versus. in-house services staff
• Work orders, communication & quality service
• Purchasing
• Service contracts & transitioning contractors
• Dealing with building acquisition and installations and vacancy
• Projects and project closure
• Use of technology monitoring tools
• Continuous Improvement

FMP Required Course

On-site Registration Dates
View instructions for online version of course.

1.5 CEUs 15 CFM Maintenance Points