The Leadership and Management Competency
Course
Want to establish a best-in-class FM operation or learn
how to build one from the ground up? Are you creating
a new FM department? Have you been asked to take over
an existing FM department? Do you simply want to assess
your current operation and find out how to make it better?
People, places and processes can help you build the
type of FM department that's right for your organization.
This competency area presents the FM as a planner, organizer,
leader, coordinator, and evaluator. The following skills
are reflected in the day-to-day activities of the facility
manager.
Learning Objectives
Part 1: Planning and Organizing the Facility
Function
There is a need to plan and organize the facility function
itself. Organizational structure deals with the structure
of the department and how it fits into the company as
a whole. Objectives include:
- Create a mission for the facility function
- Assess business trends
- Plan facility function activities
- Organize the facility function
Part 2: Managing Personnel Assigned to the Facility
Function
People are a critical resource. Facility managers are
expected to use this resource wisely. Whether they are
regular employees of the company or under contract,
facility managers lead and supervise staff. Objectives
include:
- Plan staffing needs and requirements
- Hire, contract, reassign, retain, lay-off and terminate
staff
- Coordinate personnel assignments
- Coordinate work performed as contacted services
- Evaluate performance
- Support personnel development
Part 3: Administration of the Facility Function
Administration covers the procedural, tracking and resource
requirements needed to carry out the responsibilities
assigned to the facility function. It is the day-to-day
coordination of people and services. Critical to achieving
business objectives, administration includes skills
such as:
- Plan staffing needs and requirements
- Hire, contract, reassign, retain, lay-off and terminate
staff
- Coordinate personnel assignments
- Coordinate work performed as contacted services
- Evaluate performance
- Support personnel development
Part 4: Managing the Delivery of Facility Services
The viability of an organization depends on the facility’s
ongoing, efficient delivery of services. Since the FM
is responsible for managing delivery of services, they
must be able to:
- Plan for the delivery of services
- Assure services are delivered
- Evaluate service delivery
On-site
Registration dates.
View instructions for online version of course.
On-Site Course Length: 2 days
Cost: IFMA Members $495 (U.S.); Nonmembers $695 (U.S.)
|
