The Communication Competency Course
You convey a certain image of yourself every time you
express yourself-whether it's through the written or
spoken word. The type of image you convey not only influences
how people think of you, it also influences what they
do for you, and in today's collaborative work environment
you must work through others and with others to accomplish
almost anything.
Learn how to make your first impression your best impression—powerful
and positive. You have to know how to lead, inspire,
coach and counsel people. This course will cover the
entire range of communication, from interpersonal communication
to the latest in communication technologies.
Learning Objectives
Part 1: Importance of Interpersonal Skills
Persons interested in becoming facility managers should
have good communication skills and be able to establish
effective working relationships with many different
people, ranging from managers, supervisors, and professionals,
to clerks and blue-collar workers. They should be analytical,
detail-oriented, flexible, and decisive. Objectives
include:
- Examination of self image and pinpointing areas
for development and improvement
- Understanding of individual personality types and
how to respond to them
- Learn when and how to use the language of power
and the language of communication
- Improve interpersonal skills that include persuasive
communication and listening
Part 2: Improving Interpersonal Skills
Developing and improving interpersonal skills will help
you manage and lead effectively. Objectives include:
- Understanding and adapting to difficult people
- Learn communication skills needed to resolve conflict
and bring about cooperation
- Use powerful negotiating techniques to enhance you
professional success
- Achieve success through "social capital"
by networking
Part 3: Meetings and Written Communication
Facility managers are continually called to provide
directions, share written information and reports, conduct
meetings and many more. Furthermore, they must be able
to communicate with professionals from many disciplines.
Objectives include:
- Learn how to plan and conduct effective meetings
- Identify different types of meetings, and learn
how to be an effective meeting facilitator
- Apply the principles of writing to business and
personal correspondence
- Describe the different types of employee correspondence
- Apply the guidelines of memo writing to business
memos
- Prepare clear and effective meeting notices, agendas
and minutes
- Identify the components of proposals
Part 4: Presentations and Communication Technologies
Facility managers sell ideas and proposals. They must
be persuasive to effectively do the job. The current
work environment dictates that you not only have to
be good at what you do, but you also need to be able
to promote what you do well and use the most up to date
technologies available. Objectives include:
- Identify the purpose, audience, logistics, and steps
involved in the development of a presentation
- Develop and deliver different types of presentations
- Present information visually
- Identify the various ways technology can be used
to enhance communications
On-site
Registration dates.
View instructions for online version of course.
On-Site Course Length: 2 days
Cost: IFMA Members $495 (U.S.); Nonmembers $695 (U.S.)
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