The Business of FM
Spend time immersed in the principles, characteristics,
theories and concepts that make up the business of FM.
This series will include an introduction to FM, as well
as managing, advancing and evaluating the business of
FM. To enable course participants to determine their
degree of knowledge in each of the nine competency areas,
IFMA has provided pre- and post- course self assessment
checklists. These checklists combined with detailed
vocabulary and learning activities are designed to advance
participants’ general knowledge of facility management.
The course concludes with a group case study experience.
Learning Objectives
- Introduction to FM
Participants will gain an introduction to
the history, profession and practice of FM.
- Identify the principles and theories that shape
the practice
- Describe the relationship between FM and the
mission of a business
- Identify characteristics of successful facility
managers
- Recognize strategic facility management and
the functions of tactical FM
- Understand measures of facilities performance
- Compare common FM organizational models
- Describe traditional and future roles of facility
managers
- Recognize affects of business, cultural factors,
and government relations on FM
- Managing Facilities: Operations and Maintenance
Participants will gain an understanding of efficient,
cost effective support services throughout the organization
that contribute to a productive, safe environment
to meet the organization’s needs.
- Understand the systems of the building and the
nature of system performance
- Learn how codes apply to building systems
- Gain an introduction to operations and maintenance;
in-house, outsourced and out-tasking services;
and work management
- Develop awareness of an O & M Plan
- Discriminate between the different types of
maintenance, such as corrective, preventive, or
predictive
- Managing the Facilities: The People
Persons interested in becoming facility managers should
have good communication skills and be able to establish
effective working relationships with many different
people. Participants will learn essentials for becoming
an effective communicator and a responsible manager
who role is to protect the health and safety of people
and improve the work environment.
- Identify the types of communication involved
in facility management
- Understand the factors that make written and
spoken communication more effective
- Learn how basic principles of information management
can be appropriate facility management activities
- Develop and implement practices that protect
and promote health, safety, security, quality
of worklife, and the environment
- Develop awareness of the need for emergency
preparedness and disaster recovery
- Advancing the Business: Finance; Real Estate;
Planning and Project Management
Participants will gain an understanding of how planning
and the application of basic financial and real estate
practices and principles are used to attain corporate
goals.
- Learn both the direct and indirect financial
contribution made by the department to corporate
asset value and revenue
- Understand approaches to financial planning
- Learn basic financial concepts as they apply
to facility management
- Identify the three elements necessary for budget
success
- Discuss the basis for identification and estimation
of costs
- Understand the factors that influence cost control
- Apply the basic principles of financial analysis
and develop simple strategies for typical facilities
real estate decisions
- Identify factors necessary for a successful
project
- Understand the basic components in a project
delivery cycle
- Learn the most common types of project management
- Understand phases of the project delivery process
and deliverables produced in each phase
- Leading the Organization: Leadership and
Management; Quality and Innovation; Technology
Participants will gain leadership, management, technological
and assessment tools to meet business needs.
- Identify the characteristics of leaders
- Apply the principles of ethical leadership to
the practice of FM
- Explain the methods of estimating and managing
workload
- Hire and maintain quality staff
- Determine when outsourcing should and should
not be used
- How to build good working relationships with
outsource providers
- Select contractors in an equitable and judicious
manner
- Discuss the factors that affect the design and
development of a facility management database
- Understand the eight types of computer-aided
facility management (CAFM) software packages
- Acquire ways to keep current on data management
FMP Required Course
On-site
Registration Dates
View instructions for online version of course
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