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Board of Directors



Tony Keane, CAE
President and Chief Executive Officer
International Facility Management Association

Tony Keane, CAE, is president and CEO of the International Facility Management Association. In this capacity he also serves as a board member of the IFMA Foundation, IFMA FM Research and Benchmarking Institute and Built Environment Technology Association. At IFMA he oversees the global organization from its service center of excellence in Houston, Texas, USA.

Keane is a certified association executive with significant experience in the nonprofit sector. Prior to starting at IFMA in 2010 Keane served as executive director of NACE International, the professional association for corrosion prevention. While at NACE he also served as a director on the NACE Foundation Board, chairman of the Four Point Publishing, Inc. board and as a director on the Board of International Registration for Nuclear Coating Specialists.

Keane’s past positions have provided him with a broad range of experience, from accounting to business management. He graduated Magna Cum Laude from the University of Cincinnati with a business degree in accounting and management. He is a non-practicing Certified Public Accountant.

Additionally, Keane serves on the board of directors for GlobalFM, the Greater Houston Convention and Visitors Bureau, and is a past president for the Council of Engineering and Scientific Society Executives. He is also a member of the American Society of Association Executives.


Bill O'NeillWilliam M. O'Neill, CFM
Associate Director, Facilities Management
University of Minnesota

William O’Neill, CFM has more than 20 years of experience in facilities. As an associate director at the University of Minnesota, he currently leads one of five University of Minnesota facility management districts that provide maintenance, custodial, construction, energy management and administration services throughout the university. O’Neill is also chair of the University of Minnesota civil service committee and was part of the core group that created the university’s strategic plan (2014). He continues to participate in its implementation as a member of the strategic plan continuity group.

Previously, O’Neill held positions as associate director of facilities management central services, construction manager and facilities manager. As associate director of central services, he was responsible for directing construction, recycling, waste and reuse, as well as signs and graphics business units across 23 million square feet of facilities. As construction manager he created a design build model of in-house project delivery — integrating and collaborating with internal stakeholders and facility management organizations. As facilities manager, he led and managed operations of multi-use academic facilities within a large, urban university campus environment.

O’Neill’s strategic orientation and operation experience provides him with expertise to work within complex, evolving work environments. He believes change is a constant, making it his mission as an IFMA board officer to use it to benefit IFMA’s future. He was appointed to the IFMA Board of Directors from 2011-2014 where he served as the liaison for the sustainability committee, international government committee and the Health Care Institute (formerly known as the Health Care Council). He has also served as the president of the Academic Facilities Council of IFMA and is the current past president of the Minneapolis/Saint Paul Chapter of IFMA. O’Neill currently serves as chair of IFMA’s international government affairs committee (IGAC) which monitors issues and advocates for the facility management profession in government within the United States, Europe and around the world.

O’Neill earned a Bachelor of Arts from William Paterson University in Wayne, New Jersey, and an MBA certificate from the University of Saint Thomas in St. Paul, Minnesota, USA. In 2008, he earned his Certified Facility Manager® credential.

First Vice Chair

Graham TierGraham John Tier, CFM, FMP, MRICS
Head of Property Facilities Management
The Hong Kong Jockey Club

Graham Tier, CFM, FMP, MRICS, currently serves as head of facility management with The Hong Kong Jockey Club (HKJC), a charitable, non-profit organization in Hong Kong. With annual revenue of more than HK$​220 billion, the organization is one of the largest property holders in Asia, employing approximately 26,000 full/part-time staff. His responsibilities include managing all matters relating to facility management, including operations and maintenance of facilities comprising 9 million square feet of corporate offices, race courses, residential and recreational facilities, and more than 100 retail branches.

Tier has more than 20 years of experience in operations and maintenance for leading international companies including British American Tobacco, Johnson & Johnson, McPherson’s and Amcor, and shares a network with many blue chip organizations internationally.

As an ambassador of FM best practices and innovation in Asia, he has transformed facility services across all segments of the HKJC property portfolio, including introducing asset health policies and procedures, FM-enabling technology and new forms of FM contracts. This has placed HKJC at the forefront of building technology and its application to sustainable buildings, as it is the first organization in Hong Kong to utilize mobile technology in the management of FM workflows.

Tier has studied at various institutions and has gained qualifications in mechanical engineering, operations management and construction management. He holds international credentials in facility management, including the FMP and CFM designations, and was a former certified trainer for IFMA. He is a senior professional member of RICS and a member of the RICS Asia Board.

Tier joined IFMA in 2005 and has held a number of senior positions in the Hong Kong chapter, including president in 2009-10. In those roles he has advanced IFMA as a custodian of industry best practices and has forged links with many key organizations, including public bodies and other supporting societies. He has been instrumental in the promotion of FM credentials and was the driving force behind Hong Kong’s CFM executive dinner, which is now a key event in the chapter’s calendar. In addition, he started the chapter’s new member night and established the student membership segment in 2008.

His long service to the association has included speaking at seminars and conferences around Asia, promoting IFMA and sharing his insight and experience on wide-ranging FM topics. In addition, he presented on enhancing employee satisfaction in the workplace at IFMA’s World Workplace 2015 Conference and Expo in Denver, Colorado, USA. He was a keynote speaker at the IFMA 2015 China Conference in Shenzhen where he assisted in the establishment of the new chapter. He also hosted World Workplace Asia 2014 at his facility, the Happy Valley Race Course. For his many contributions to the association, Tier was named IFMA’s November 2015 Member of the Month.

Second Vice Chair

Lynn BaezLynn Baez, CFM, SFP, FMP, CBCP
Vice President Facility Operations
Sodexo Corporate Services - Nokia Account

Lynn Baez, CFM, SFP, FMP, CBCP, has worked in facility management and administration since 1999, currently serving as Vice President Operations – Facility Management for Sodexo. In this role, she oversees the maintenance operation of 130 sites in North and South America including a $65 million portfolio in the United States, seeking to strategic and operational deliverables including reduced costs, improved productivity and revenue generating capacity while contributing to the image of the organization.

Baez has a strong background in sustainability. She served as acting chair of the Environmental Committee for Corporate and Social Responsibility at DPS where she was also the main point of contact for all internal and external environmental reporting. Baez was the champion for DPS headquarters’ LEED project, which was certified Gold in 2012 in the Existing Building Operations and Maintenance category. She also earned recognition as the Dallas/Fort Worth LEEDer of the Year in 2012.

Driven by her passion for advancing the facility management profession, Baez is an active member of the Dallas/Fort Worth Chapter of IFMA where she continues to actively support the membership committee. She is an active member of IFMA’s Operations and Maintenance and Health and Safety Community, Corporate Facilities Council, Workplace Evolutionaries Community and Environmental Stewardship, Utilities and Sustainability Community. Baez has also represented IFMA through various publications and speaking engagements. She sits on the IFMA Foundation board of trustees, serves as the chair of IFMA’s Government Relations Committee and Second Vice Chair of IFMA’s global board of directors.

Past Chair

Maureen EhrenbergMaureen Ehrenberg, FRICS, CRE
International Director and President, Global Integrated Facility Management (IFM)
JLL, Inc.

Maureen Ehrenberg, FRICS, CRE, currently serves as International Director and President of Global IFM for JLL. JLL’s IFM practice specializes in providing comprehensive enterprise facilities and engineering outsourcing and other facilities related support services to leading local, regional and global organizations.

Ehrenberg’s client focus and experience in delivering facility management services for several of the world’s leading corporations in many industry sectors over the last 25 years, uniquely qualify her in the field. She is known for delivering break through results and service innovation through creative solutions design and the use of new technologies, systems and processes that have advanced the IFM business for corporations and service providers on a global basis.  Most recently, she served as Global Director of Facilities Management at CBRE. Previously, she was a Principal at the management consulting firm, Expense Management Solutions. Ehrenberg served as an Executive Officer of Grubb & Ellis Company, for eleven years as President of its Global Client Services Business as well as President and CEO of its Management Services subsidiary company. Ehrenberg’s extensive history of working directly with companies and understanding their real estate and facilities needs has helped her develop a strong track record of results in business innovation, transformative solutions implementations and a strong dedication to quality client service and the workplace experience.

Ehrenberg earned a BSc Honours in Economics and Accountancy from The City University, University College, London, England. She is a Counselor of Real Estate (CRE), a Fellow of the Royal Institution of Chartered Surveyors (FRICS) and a member of Lambda Alpha International (LAI), the honorary society for land use economics. Ehrenberg is a Licensed Managing Broker in the State of Illinois.

Ehrenberg is also a board member of Open Standards Consortium for Real Estate (OSCRE), a Management Trustee at International Union of Operating Engineers, Local 399, a member of Board of Trustees at Roosevelt University, a member of Real Estate Advisory Board for the New York State Teachers Retirement System, a member of CREW (Commercial Real Estate Women), a member of EWCRE (Executive Women in Corporate Real Estate), a member the Reality Club of Chicago, a member of the Economics Club of Chicago, a past CoreNet Global board member, past President of the Building Owners and Managers Association (BOMA) Chicago and a member of the BOMA National Advisory Council.

In 2017, Ehrenberg was recognized with the Julie Devine Digital Impact Award at the 2017 Realcomm/IBcomm conference in San Diego, California, USA. For nearly two decades, the “Digies” (short for Commercial Real Estate Digital Innovation Awards) have recognized companies, real estate projects, technologies and people that have had a strong positive impact the built environment and its use of technology, automation and innovation.​

Her advocacy for technology, automation and innovation is exemplified by her key role in the exciting new Built Environment Technology Association (BETA).​

Ehrenberg serves as the chair of IFMA and a member of its board of directors. In addition, Ehrenberg has been a topic session leader and keynote speaker at several past IFMA World Workplace conferences and she wrote the forewords for the 2015 joint IFMA/JLL paper “Redefining the Executive View of Facility Management” and the 2014 "Facility Management Trend Report: Emerging Opportunities for Industry Leaders."

Board of Directors

Peter AnkerstjernePeter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow

Peter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow has more than 20 years experience covering most aspects of service management, facility management, outsourcing, marketing and strategy development, most recently ​serving as Chief Marketing Officer for ISS Group​. Starting his career at ISS Denmark, where he worked with marketing and business development, Ankerstjerne was responsible for developing the Integrated Facility Services (IFS) model, which is still a key strategic focal point of the ISS organization where he chairs the IFS Steering Committee.

In 2001, Ankerstjerne joined the corporate ISS team and has been responsible for group marketing since 2007. He is the author of 10 industry white papers and co-author/editor of four white books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with IFMA and the Copenhagen Institute for Future Studies.

Ankerstjerne holds an MBA and bachelor’s degree in International Marketing Management from the Copenhagen Business School in Denmark. He serves on several advisory boards, including the Advisory Board for International Business Development at Copenhagen Business School and the Strategic Advisory Board at the International Association of Outsourcing Professionals (IAOP).

Ankerstjerne is a former IFMA Foundation trustee and is actively involved in the industry as both a speaker and a debater. He is a member of IFMA, CoreNet and IAOP, and he is the ISS representative for GlobalFM and EuroFM. In 2015, Ankerstjerne was appointed as a Fellow of the Royal Institution of Chartered Surveyors and was also voted one of the five best CMOs in Denmark by Berlingske Nyhedsmagasin. He joined IFMA in 2006 and presents the International Student of the Year award each year at IFMA’s World Workplace Conference and Expo.

Diane Coles-LevineDiane Coles-Levine, MCR
Workplace Management Solutions

Diane Coles-Levine, MCR, brings more than 20 years of experience in corporate real estate, workplace strategy, facility management and business continuity to her role as principal at Workplace Management Solutions. Prior to that, Coles-Levine was director, workplace solutions at SCAN Health Plan for more than a decade. She previously held positions with CalOptima and the Orange County Transportation Authority. She is a thought leader in business resilience, workplace strategy and change management, specializing in solutions that align corporate strategy with workplace and workforce intelligence.

Coles-Levine is a cofounder of and senior advisor to IFMA’s Workplace Evolutionaries (WE) Community, a vibrant global community of practice focused on increasing workplace innovation and consciousness. She spearheaded an innovative workplace strategy called the AWESOME project to save costs, improve work-life balance, and attract and retain employees. This award-winning project was featured in several news publications, including Bloomberg Businessweek magazine. A regular speaker at conferences and a guest lecturer at the Massachusetts Institute of Technology and Vienna University of Technology, Coles-Levine is also an accomplished author. She was the editor and co-author of the award-winning IFMA Foundation book about the workplace entitled “Work on the Move: Driving Strategy and Change in Workplaces,” for which she was recognized as an IFMA Distinguished Author in 2012 and “Work on the Move 2: How Social, Leadership and Technology Innovations are Transforming the Workplace in the Digital Economy” in 2016.  She also co-authored “Cut It Out! Save for Today, Build for Tomorrow,” a reference guide for corporate real estate and FM professionals who are interested in achieving immediate operating cost efficiencies.

Most recently, Coles-Levine served as chair of the IFMA Foundation Board of Trustees. Her additional accolades include receiving the 2016 IFMA Foundation Trustees Award, 2015 IFMA Corporate Real Estate Council Distinguished Member of the Year,  2015 CREW Orange County SPIRE Award, 2010 FMJ Editor’s Picks Award for the article “Workplace Violence: Finding and Fixing the Gaps,” the 2009 IFMA George Graves Facility Management Achievement Award, the 2009 CoreNet REmmy for Workplace Innovation, the 2009 Real Estate Southern California Women of Influence, the 2009 IFMA Orange County Chapter Award of Excellence in Facility Management for the AWESOME project, the 2007 IFMA Orange County Chapter Professional Member of the Year and the 2005 IFMA Orange County Chapter Award of Excellence in Facility Management, as well as having served as past president of the IFMA Orange County Chapter and treasurer of IFMA’s Real Estate and Leadership Community.

Keith DiasKeith A. Dias, P.E., CFM

Keith A. Dias, P.E., CFM, has more than 25 years of experience in directing real estate, facilities and procurement at company headquarters, both globally and regionally. He spent 15 years developing greenfield/retrofit real estate sites and integrating world-class facility management solutions, as well as 10 years in business development, consulting engineering and project management with large and small architectural/engineering firms.

Dias’ diverse background in engineering and facility management includes positions with Compaq, Hewlett-Packard, Microsoft and NetApp achieving director-level experience and station.

After successfully delivering a truly World Class, smart, sprawling 15 acre, million sq ft campus in Bangalore; Keith has recently joined Google as the Project Executive for India. In his current role he will be supporting the explosive growth for Google delivering world class, progressive infrastructure and spaces to enable Google to thrive!

Dias holds an MBA, a Master of Science in energy studies and a Bachelor of Science in electrical engineering. He is a longstanding member of CoreNet, the National Fire Protection Association, the Illuminating Engineering Society, the Association of Energy Engineers and IFMA, in addition to his service as the ex-board chairman of the Bangalore Chapter of IFMA. He has been a member of IFMA since 1994.

Laurie GilmerLaurie A. Gilmer, P.E., CFM, SFP, LEED AP, CxA
Vice President ​/ COO
Facility Engineering Associates, P.C.

Laurie A. Gilmer, P.E., CFM, SFP, LEED AP, CxA, is vice president ​and COO at Facility Engeneering Associates (FEA). Gilmer’s primary areas of expertise include facility systems assessments, energy management, sustainability and facility management organizational analyses. Her leadership at FEA has allowed her to positively influence their clients’ growth and knowledge of improved asset management.

Gilmer is a published author, regularly contributing to multiple facility management publications, and she co-authored IFMA’s second manual in the Sustainability How-to Guide Series, “EPA’s ENERGY STAR Portfolio Manager.” She is a member of IFMA’s Environmental Stewardship, Utilities and Sustainability Strategic Advisory Group and has been instrumental in raising awareness for the ENERGY STAR program through the IFMA Energy Challenge, most recently producing IFMA’s ENERGY STAR data report.

Currently serving on the Northwest Energy Efficiency Council’s Building Operator Certification program advisory committee, Gilmer was the committee’s first chair. She is also a member of the National Visiting Committee of Building Efficiency for a Sustainable Tomorrow (BEST) Center. BEST’s mission is to prepare technicians to manage building systems and energy use by advocating for advanced technical education. They facilitate the dissemination and adoption of curricula in sustainable building performance, in addition to engaging industry in collaboration with community colleges across the United States.

A member of IFMA since 2005, Gilmer is an instructor for IFMA’s Sustainability Facility Professional® (SFP®), Facility Management Professional™ (FMP®) and Certified Facility Manager® (CFM®) programs. She is also the past chair of IFMA’s Sustainability Facility Credential scheme committee. Additionally, her strong leadership skills and expertise in energy, engineering and FM have allowed her to greatly contribute through service with IFMA’s Airport Facilities Council and her local IFMA chapter.
Wayne Harvey Wayne S. Harvey, CFM, SFP, LEED AP
Facility Optimization and Strategic Energy Management
Wayne Harvey, CFM, SFP, LEED AP, has more than 30 years of experience managing high-performance facilities and asset management programs in a variety of areas, including aviation infrastructure and passenger processing facilities, administrative office facilities, nuclear and conventional electrical utilities, port and marine support facilities, and various other infrastructures. He currently provides independent facility consulting services to a variety of organizations both within and outside of the aviation community.
Harvey is retired from the U.S. Navy nuclear submarine force and is the former director of facility management for San Diego International Airport. While at San Diego International, he was responsible for initiating the first airport life cycle facility management program and initiated and directed the advanced commissioning program for the first LEED Platinum certified airport terminal.
Harvey is a founding member and past president of the IFMA Airport Facilities Council and is an active member of the American Association of Airport Executives, Airport Council International and Construction Specifications Institute. He is a published author and recognized speaker at many national and international venues.

Gordon HicksGordon Hicks, P.Eng., LEED AP
​Chief Executive Officer

Gordon (Gord) Hicks, P.Eng., LEED AP, is Chief Executive Officer at BGIS. Prior to being appointed Chief Executive Officer, he has held numerous executive roles within the organization since 1997.

Gord is a graduate Engineer of Carleton University and a member of the Professional Engineers of Ontario. As a LEED-Accredited Professional, and someone who cares deeply about the planet, Gord is dedicated to supporting and advocating for the highest environmental standards in the real estate industry.

Gord has held a number of industry board positions over the years, including the International Facility Management Association (IFMA), Canada Green Building Council (CaGBC) and the Climate Reality Project. He is also actively involved in the Corporate Knights Executive Council for Clean Capitalism, and recently founded and is the first Chair of the Board for the Building Energy Innovators Council (BEIC) to help accelerate the adoption of clean building technologies and support the shift in North America to a prosperous low carbon economy. Gord also served on the Board of the Canadian Breast Cancer Foundation Leaders for the Cure for five years, the last three which he Co-Chaired.

In 2012, Gord was recognized by the CaGBC with the prestigious Industry Leadership Award for his commitment to the green building movement. In 2014, he was named one of Canada’s Clean 16, and in 2015, Gord was named Canada’s Greenest CEO by Corporate Knights, in recognition of his leadership role in creating awareness around the impact of buildings on the environment and driving the implementation of sustainability programs that enhance the operating efficiency of real estate portfolios, while reducing GHG emissions and minimizing the environmental footprint of real estate owners and occupiers.

In 2015 he and his wife, Linda, co-founded Cam’s Kids Foundation, an organization supporting youth in learning how to cope with anxiety, in memory of their son Cameron.

In his role as Chief Executive Officer, Gord oversees a team of over 7,000 team members globally. BGIS is dedicated to inspiring better business performance across its client's real estate portfolios by developing and implementing real estate and facilities management strategies. Globally, BGIS manages over 300 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, New Zealand and Asia.

Louise PannetonLouise Panneton
President/Managing Partner
P3 Advisors Inc.

Louise Panneton is the founder and President of P3 Advisors. She has 30 years of hands-on experience in the infrastructure and facilities management sector.  Due to her various roles, which include procurement lead, fairness advisor, lead advisor on operational matters and the operational term, she has a very deep understanding of the industry delivery and governance models, as well as, their implications, challenges and benefits.

In the infrastructure sector, Louise drafted several procurement / long-term agreements (from a business perspective) and participated/contributed in over a significant number of mandates (values ranging from $200 MM to $5B), which provides her with the unique perspective.  Louise has a long history with partnering arrangements and is recognized as the industry leader as an advisor on outsourced infrastructure services.  Since 1994, she has not only ran complex P3 and outsourcing procurements but has also been involved in operationalizing them.  Experience has demonstrated that success is achieved by:  setting the relationship and services up to succeed; ensuring the right people are in place; having the right tools and promoting continuous improvement.  As the industry leader in this sector, Louise has been called upon to assess oversight and management tools that are embedded in partnering agreements to determine their effectiveness.

Louise also provides fairness monitoring services at the municipal, provincial and federal levels of government.  By observing the interaction between project teams and Proponents as well as reviewing the documentation in over 115 assignments, she has acquired a considerable understanding of the different components of large, complex projects and their related governance models.  

Her business acumen stems from her time at Concordia University in Montreal, Quebec where she spent time studying for and obtaining a Bachelor of Commerce degree. She has been a member of IFMA since 2002 and is an active member of the Ottawa Chapter of IFMA.
Darrell SmithDarrell D. Smith
Director of Central Services

Darrell D. Smith has more than 20 years of experience in facility management, with a wide range of industry experience in technology, retail, data centers and manufacturing. He holds a Bachelor of Science in industrial technology from California Polytechnic State University, where he graduated cum laude and was featured on the President’s Honor List. Darrell is currently the director of Central Services for Google's Bay Area Portfolio in, California, USA. In this role he oversees a team that is responsible for the facility management, critical environments, planning and other facilities services at one of the most innovative companies in the world. Having spent his career at the intersection of real estate, big data and technology, Darrell believes in using technology as an enabler for driving data driven decisions.

Darrell has spoken at and keynoted several industry events anchored on technology and innovation, including Realcomm, the Maintenance and Reliability Conference, the Mainstream Conference in Australia, TechReady in New Zealand, the International Green Building Conference in Singapore, CoreNet Global and IFMA’s Facility Fusion Conference and Expo.

He previously served on the board of directors for the Silicon Valley Chapter of the Association for Facilities Engineering, has been a longtime advisor for RealComm.
Darrell has received several industry awards for his work in energy efficiency from groups such as CoreNet Global and Realcomm, and was selected as a Computerworld Honors Laureate.

Darrell joined IFMA in 2004. He is a member of the Silicon Valley Chapter of IFMA and lives in Morro Bay, California, USA, with his wife and three children.