Board of Directors
Tony Keane, CAE
President and Chief Executive Officer
International Facility Management Association
Tony Keane, CAE, is president and CEO of the International Facility Management Association. In this capacity he also serves as a board member of the IFMA Foundation. At IFMA he oversees the global organization from its service center of excellence in Houston, Texas, USA. IFMA is the world’s largest and most widely recognized international association for facility management, supporting 24,000 members in 104 countries. The association's members, represented in 135 chapters and 17 councils worldwide, manage more than 78 billion square feet of property and annually purchase more than US$526 billion in products and services. Formed in 1980, IFMA certifies professionals in facility management, conducts research, provides educational programs and produces World Workplace, the world’s largest facility management conference and exposition.
Keane is a certified association executive with significant experience in the nonprofit sector. Prior to starting at IFMA in 2010 Keane served as executive director of NACE International, the professional association for corrosion prevention. While at NACE he also served as a director on the NACE Foundation Board, chairman of the Four Point Publishing, Inc. board and as a director on the Board of International Registration for Nuclear Coating Specialists.
Keane’s past positions have provided him with a broad range of experience, from accounting to business management. He graduated Magna Cum Laude from the University of Cincinnati with a business degree in accounting and management. He is a non-practicing Certified Public Accountant.
Additionally, Keane serves on the board of directors for GlobalFM, the Greater Houston Convention and Visitors Bureau, and is a past president for the Council of Engineering and Scientific Society Executives. He is also a member of the American Society of Association Executives.
Maureen Ehrenberg, FRICS, CRE
International Director of Global Integrated Facilities Management
Maureen Ehrenberg, FRICS, CRE, currently serves as international director of JLL’s Global Integrated Facilities Management (IFM), Corporate Solutions and the chair of JLL’s IFM Global Specialty Board. JLL’s IFM practice works with the world’s leading organizations to improve their productivity through the convergence of facility services, technology and workplace, creating the employee experience.
An internationally recognized expert in the facility management field, Ehrenberg provides strategic direction and expertise to a team of more than 15,000 who currently manage more than 1 billion square feet of property globally. As head of JLL’s IFM Global Specialty Board, Ehrenberg works with global IFM business leaders to develop, promote and ensure best practices in service delivery consistency, product innovation, operational efficiency and talent management across the service line.
Ehrenberg’s client focus and experience delivering facility management services for several of the world’s leading corporations over the last 25 years uniquely qualify her in the field. She is known for delivering break-through results and service innovation through creative solutions design and the use of new technologies, systems and processes that have advanced FM service delivery for corporations and service providers on a global basis. Most recently, she served as global director of facilities management at CBRE, where she had also held the role of senior managing director for Global Corporate Services and Client Strategies. Previously, she was a principal at the management consulting firm, Expense Management Solutions, and was executive vice president of Grubb & Ellis Company and president of its Global Client Services Business, as well as CEO of its Managements Services subsidiary. Ehrenberg’s extensive history of working directly with companies to understand their business and real estate needs has helped her develop a strong track record of results in business innovation, transformative solutions implementation, and an unwavering dedication to quality client service and the workplace experience.
Ehrenberg earned a BSc Honours in Economics and Accountancy from City University, London. She is a Counselor of Real Estate (CRE), a Fellow of The Royal Institution of Chartered Surveyors (FRICS) and a member of Lambda Alpha International (LAI), the honorary society for land use economics. Ehrenberg is a Licensed Managing Broker in the State of Illinois.
Ehrenberg is also a board member of Open Standards Consortium for Real Estate (OSCRE), a management trustee at International Union of Operating Engineers, Local 399, a member of board of trustees at Roosevelt University and member of the Advisory Board of the Graduate School of Real Estate at Roosevelt University, a member of Real Estate Advisory Board for the New York State Teachers Retirement System, a member of CREW (Commercial Real Estate Women), a member of EWCRE (Executive Women in Corporate Real Estate), a member the Reality Club of Chicago, a member of the Economics Club of Chicago, past CoreNet Global board member, past president of the Building Owners and Managers Association (BOMA) Chicago and a member of the National Advisory Council.
Ehrenberg serves as the chair of IFMA and a member of its board of directors. In addition, Ehrenberg was a topic session leader at the 2013 IFMA Global Trends Session at World Workplace in Philadelphia, was a keynote speaker at the IFMA-SAME FM Workshop in San Antonio and wrote the foreword for the 2014 "Facility Management Trend Report: Emerging Opportunities for Industry Leaders."
First Vice Chair
William M. O'Neill, CFM
Associate Director, Facilities Management
University of Minnesota
William O’Neill, CFM has more than 20 years of experience in facilities. As an associate director at the University of Minnesota, he currently leads one of five University of Minnesota facility management districts that provide maintenance, custodial, construction, energy management and administration services throughout the university. O’Neill is also chair of the University of Minnesota civil service committee and was part of the core group that created the university’s strategic plan (2014). He continues to participate in its implementation as a member of the strategic plan continuity group.
Previously, O’Neill held positions as associate director of facilities management central services, construction manager and facilities manager. As associate director of central services, he was responsible for directing construction, recycling, waste and reuse, as well as signs and graphics business units across 23 million square feet of facilities. As construction manager he created a design build model of in-house project delivery — integrating and collaborating with internal stakeholders and facility management organizations. As facilities manager, he led and managed operations of multi-use academic facilities within a large, urban university campus environment.
O’Neill’s strategic orientation and operation experience provides him with expertise to work within complex, evolving work environments. He believes change is a constant, making it his mission as an IFMA board officer to use it to benefit IFMA’s future. He was appointed to the IFMA Board of Directors from 2011-2014 where he served as the liaison for the sustainability committee, international government committee and the Health Care Institute (formerly known as the Health Care Council). He has also served as the president of the Academic Facilities Council of IFMA and is the current past president of the Minneapolis/Saint Paul Chapter of IFMA. O’Neill currently serves as chair of IFMA’s international government affairs committee (IGAC) which monitors issues and advocates for the facility management profession in government within the United States, Europe and around the world.
O’Neill earned a Bachelor of Arts from William Paterson University in Wayne, New Jersey, and an MBA certificate from the University of Saint Thomas in St. Paul, Minnesota, USA. In 2008, he earned his Certified Facility Manager® credential.
Second Vice Chair
Graham John Tier, CFM, FMP, MRICS
Head of Property Facilities Management
The Hong Kong Jockey Club
Graham Tier, CFM, FMP, MRICS, currently serves as head of facility management with The Hong Kong Jockey Club (HKJC), a charitable, non-profit organization in Hong Kong. With annual revenue of more than HK$195 billion, the organization is one of the largest property holders in Asia, employing approximately 26,000 full/part-time staff. His responsibilities include managing all matters relating to facility management, including operations and maintenance of facilities comprising 9 million square feet of corporate offices, race courses, residential and recreational facilities, and more than 100 retail branches.
Tier has more than 20 years of experience in operations and maintenance for leading international companies including British American Tobacco, Johnson & Johnson, McPherson’s and Amcor, and shares a network with many blue chip organizations internationally.
As an ambassador of FM best practices and innovation in Asia, he has transformed facility services across all segments of the HKJC property portfolio, including introducing asset health policies and procedures, FM-enabling technology and new forms of FM contracts. This has placed HKJC at the forefront of building technology and its application to sustainable buildings, as it is the first organization in Hong Kong to utilize mobile technology in the management of FM workflows.
Tier has studied at various institutions and has gained qualifications in mechanical engineering, operations management and construction management. He holds international credentials in facility management, including the FMP and CFM designations, and was a former certified trainer for IFMA. He is a senior professional member of RICS and a member of the RICS Asia Board.
Tier joined IFMA in 2005 and has held a number of senior positions in the Hong Kong chapter, including president in 2009-10. In those roles he has advanced IFMA as a custodian of industry best practices and has forged links with many key organizations, including public bodies and other supporting societies. He has been instrumental in the promotion of FM credentials and was the driving force behind Hong Kong’s CFM executive dinner, which is now a key event in the chapter’s calendar. In addition, he started the chapter’s new member night and established the student membership segment in 2008.
His long service to the association has included speaking at seminars and conferences around Asia, promoting IFMA and sharing his insight and experience on wide-ranging FM topics. In addition, he presented on enhancing employee satisfaction in the workplace at IFMA’s World Workplace 2015 Conference and Expo in Denver, Colorado, USA. He was a keynote speaker at the IFMA 2015 China Conference in Shenzhen where he assisted in the establishment of the new chapter. He also hosted World Workplace Asia 2014 at his facility, the Happy Valley Race Course. For his many contributions to the association, Tier was named IFMA’s November 2015 Member of the Month.
Michael D. Feldman, FMP, CM
President and COO
MDF Consulting, LLC
Michael D. Feldman, FMP, CM, is the managing member of MDF Consulting, LLC, which was formed in April 2014 to leverage his 34 years of experience in commercial aviation facility and asset management. Feldman gained extensive expertise in planning, designing, constructing, managing and maintaining commercial and general aviation airport facilities. Before retiring from public service he completed an assignment with the Los Angeles World Airports (LAWA), where he served as the deputy executive director for facilities management. He was responsible for the performance and condition of Los Angeles World Airports' physical assets and building Los Angeles World Airports' asset and facility management practice. He was also responsible for Los Angeles World Airports' environmental management and regulatory compliance programs. In 2012, Feldman served as Los Angeles World Airports' program manager for the delivery of the retired NASA Shuttle Endeavour through Los Angeles International Airport to the California Science Center.
While at LAWA, Feldman utilized IFMA's world-class credential program to create a metric-driven proactive facility management program. By bringing IFMA trainers to an onsite classroom over a period of four years, LAWA's credentialed workforce grew from zero Facility Management Professionals™ (FMPs®) to 110, spread across departments including facilities, engineering, planning, IT, operations, and property management.
Feldman began his professional career in 1978 as a project manager for Atlantis Scientific, a firm which specialized in assessing and mitigating impacts related to the siting and operation of major industrial facilities. His airport career started in June 1980, when he joined the Los Angeles Department of Airports, Environmental Management Bureau as an assistant planner. He left Los Angeles as a senior city planner in 1991 to become the manager of aviation planning at Seattle-Tacoma International Airport. He managed the regional planning and project-level decisions to allow significant facility improvements, including the construction of a new terminal and third runway. He became the deputy managing director of aviation facilities and environmental programs at Sea-Tac in 1998 and built a metric-driven facility management and maintenance organization.
Feldman received a Bachelor of Science in urban and environmental planning from the Humbolt State University School of Natural Resources and was an executive MBA candidate at the University of Washington, Foster School of Business when he left to join Los Angeles World Airports. He is a certified member of the American Association of Airport Executives and received his Facility Management Professional™ credential in 2012.
Before being elected to the executive committee, Feldman served on IFMA’s board of directors for three years and previously served two terms as president of the Airport Facilities Council of IFMA. He was a member of IFMA's 2011-2012 governance review task force and has chaired IFMA's education committee and finance committees. As first vice chair in FY15, he chaired IFMA’s Strategic Planning Oversight Team.
Peter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow
Chief Marketing Officer
Peter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow is chief marketing officer for ISS World Services A/S. Through his more than 20 years with the ISS Group, Ankerstjerne has been involved in most aspects of service management, facility management, outsourcing, marketing and strategy development. Starting his career at ISS Denmark where he worked with marketing and business development, Ankerstjerne was responsible for developing the Integrated Facility Services (IFS) model, which is still a key strategic focal point of the ISS organization where he chairs the IFS Steering Committee.
In 2001, Ankerstjerne joined the corporate ISS team and has been responsible for group marketing since 2007. He is the author of 10 industry white papers and co-author/editor of four white books as part of the ISS 2020 Vision Series on the future of FM, developed in a collaboration with IFMA and the Copenhagen Institute for Future Studies.
Ankerstjerne holds an MBA and bachelor’s degree in International Marketing Management from the Copenhagen Business School in Denmark. He serves on several advisory boards, including the Advisory Board for International Business Development at Copenhagen Business School and the Strategic Advisory Board at the International Association of Outsourcing Professionals (IAOP).
Ankerstjerne is a former IFMA Foundation trustee and is actively involved in the industry as both a speaker and a debater. He is a member of IFMA, CoreNet and IAOP, and he is the ISS representative for GlobalFM and EuroFM. In 2015, Ankerstjerne was appointed as a Fellow of the Royal Institution of Chartered Surveyors and was also voted one of the five best CMOs in Denmark by Berlingske Nyhedsmagasin. He joined IFMA in 2006 and presents the International Student of the Year award each year at IFMA’s World Workplace Conference and Expo.
Lynn Baez, CFM, SFP, FMP, CBCP
Director of Workplace Services
Cushman & Wakefield
Lynn Baez, CFM, SFP, FMP, CBCP, has worked in facility management and administration since 1999, most recently as the director of workplace services with Cushman and Wakefield for Ericsson (Premier Account). In this role she is responsible for leading facilities and technical services management for North and Latin America. Previous roles included regional facility manager for T-Mobile USA and corporate facility manager for Dr Pepper Snapple Group (DPS).
Baez has a strong background in sustainability. She served as acting chair of the Environmental Committee for Corporate and Social Responsibility at DPS where she was also the main point of contact for all internal and external environmental reporting. Baez was the champion for DPS headquarters’ LEED project, which was certified Gold in 2012 in the Existing Building Operations and Maintenance category. She also earned recognition as the Dallas/Fort Worth LEEDer of the Year in 2012.
Driven by her passion for advancing the facility management profession, Baez is an active member of the Dallas/Fort Worth Chapter of IFMA where she continues to actively support the membership committee. She is an active member of IFMA’s Operations and Maintenance and Health and Safety Community, Corporate Facilities Council, Workplace Evolutionaries Community and Environmental Stewardship, Utilities and Sustainability Community. Baez has also represented IFMA through various publications and speaking engagements. She is the chair of IFMA’s Government Relations Committee.
Diane Coles-Levine, MCR
Workplace Management Solutions
Diane Coles-Levine, MCR, brings more than 20 years of experience in corporate real estate, workplace strategy, facility management and business continuity to her role as principal at Workplace Management Solutions. Prior to that, Coles-Levine was director, workplace solutions at SCAN Health Plan for more than a decade. She previously held positions with CalOptima and the Orange County Transportation Authority. She is a thought leader in workplace strategy and change management, specializing in solutions that align corporate strategy with workplace and workforce intelligence.
Coles-Levine is a cofounder of and senior advisor to IFMA’s Workplace Evolutionaries (WE) Community, a vibrant global community of practice focused on increasing workplace innovation and consciousness. She spearheaded an innovative workplace strategy called the AWESOME project to save costs, improve work-life balance, and attract and retain employees. This award-winning project was featured in several news publications, including Bloomberg Businessweek magazine. A regular speaker at conferences and a guest lecturer at the Massachusetts Institute of Technology and Vienna University of Technology, Coles-Levine is also an accomplished author. She was the editor and co-author of the award-winning IFMA Foundation book about the workplace entitled “Work on the Move: Driving Strategy and Change in Workplaces,” for which she was recognized as an IFMA Distinguished Author in 2012. She also co-authored “Cut It Out! Save for Today, Build for Tomorrow,” a reference guide for corporate real estate and FM professionals who are interested in achieving immediate operating cost efficiencies.
Most recently, Coles-Levine served as chair of the IFMA Foundation Board of Trustees. Her additional accolades include receiving the 2010 FMJ Editor’s Picks Award for the article “Workplace Violence: Finding and Fixing the Gaps,” the 2009 IFMA George Graves Facility Management Achievement Award, the 2009 CoreNet REmmy for Workplace Innovation, the 2009 Real Estate Southern California Women of Influence, the 2009 IFMA Orange County Chapter Award of Excellence in Facility Management for the AWESOME project, the 2007 IFMA Orange County Chapter Professional Member of the Year and the 2005 IFMA Orange County Chapter Award of Excellence in Facility Management, as well as having served as past president of the IFMA Orange County Chapter and treasurer of IFMA’s Real Estate and Development Community.
Keith A. Dias, P.E., CFM
Senior Director India, Workplace Resources
Keith A. Dias, P.E., CFM, has more than 25 years of experience in directing real estate, facilities and procurement at company headquarters, both globally and regionally. He spent 15 years developing greenfield/retrofit real estate sites and integrating world-class facility management solutions, as well as 10 years in business development, consulting engineering and project management with large and small architectural/engineering firms.
Dias’ diverse background in engineering and facility management includes positions with Compaq, Hewlett-Packard and Microsoft, achieving director-level experience and station. In his current role as senior director, workplace resources at NetApp, Dias is responsible for all workplace resource functions at three company sites across India, supporting more than 400,000 square feet of property and managing an operational expenditure budget of US$20 million.
Dias holds an MBA, a Master of Science in energy studies and a Bachelor of Science in electrical engineering. He is a longstanding member of CoreNet, the National Fire Protection Association, the Illuminating Engineering Society, the Institute of Electrical and Electronics Engineers, the Association of Energy Engineers and IFMA, in addition to his service as the board chairman of the Bangalore Chapter of IFMA. He has been a member of IFMA since 1994.
Laurie A. Gilmer, P.E., CFM, SFP, LEED AP, CxA
Vice President Facility Services
Facility Engineering Associates, P.C.
Laurie A. Gilmer, P.E., CFM, SFP, LEED AP, CxA, is vice president of facility services at Facility Engineering Associates (FEA). She leads FEA’s group in its execution of facility asset management, building energy management and sustainability services. Gilmer’s primary areas of expertise include facility systems assessments, energy management, sustainability and facility management organizational analyses. Her leadership at FEA has allowed her to positively influence their clients’ growth and knowledge of improved asset management.
Gilmer is a published author, regularly contributing to multiple facility management publications, and she co-authored IFMA’s second manual in the Sustainability How-to Guide Series, “EPA’s ENERGY STAR Portfolio Manager.” She is a member of IFMA’s Environmental Stewardship, Utilities and Sustainability Strategic Advisory Group and has been instrumental in raising awareness for the ENERGY STAR program through the IFMA Energy Challenge, most recently producing IFMA’s ENERGY STAR data report.
Currently serving on the Northwest Energy Efficiency Council’s Building Operator Certification program advisory committee, Gilmer was the committee’s first chair. She is also a member of the National Visiting Committee of Building Efficiency for a Sustainable Tomorrow (BEST) Center. BEST’s mission is to prepare technicians to manage building systems and energy use by advocating for advanced technical education. They facilitate the dissemination and adoption of curricula in sustainable building performance, in addition to engaging industry in collaboration with community colleges across the United States.
A member of IFMA since 2005, Gilmer is an instructor for IFMA’s Sustainability Facility Professional® (SFP®), Facility Management Professional™ (FMP®) and Certified Facility Manager® (CFM®) programs. She is also the past chair of IFMA’s Sustainability Facility Credential scheme committee. Additionally, her strong leadership skills and expertise in energy, engineering and FM have allowed her to greatly contribute through service with IFMA’s Airport Facilities Council and her local IFMA chapter.
Wayne S. Harvey, CFM, SFP, LEED AP
Facility Optimization and Strategic Energy Management
Wayne Harvey, CFM, SFP, LEED AP, has more than 30 years of experience managing high-performance facilities and asset management programs in a variety of areas, including aviation infrastructure and passenger processing facilities, administrative office facilities, nuclear and conventional electrical utilities, port and marine support facilities, and various other infrastructures. He currently provides independent facility consulting services to a variety of organizations both within and outside of the aviation community.
Harvey is retired from the U.S. Navy nuclear submarine force and is the former director of facility management for San Diego International Airport. While at San Diego International, he was responsible for initiating the first airport life cycle facility management program and initiated and directed the advanced commissioning program for the first LEED Platinum certified airport terminal.
Harvey is a founding member and past president of the IFMA Airport Facilities Council and is an active member of the American Association of Airport Executives, Airport Council International and Construction Specifications Institute. He is a published author and recognized speaker at many national and international venues.
Gordon Hicks, P.Eng., LEED AP
President and CEO, Americas
Brookfield Global Integrated Solutions
Gordon “Gord” Hicks, P.Eng., LEED AP, joined Brookfield Global Integrated Solutions in 1997 and held a number of executive roles prior his promotion to president in 2006. As a LEED Accredited Professional and someone who cares deeply about our planet, Hicks is dedicated to supporting and advocating for the highest environmental standards in the real estate industry.
Hicks has served on the board of directors of the Canada Green Building Council and has been a long-standing board member of Al Gore’s “The Climate Reality Project Canada,” a not-for-profit organization that promotes awareness of climate change and encourages societal change to reduce our carbon footprint. Under his leadership, Brookfield Global Integrated Solutions was named by Maclean’s Magazine as one of Canada’s Top 30 Greenest Companies from 2010 to 2014.
In 2012 Hicks became a founding member of the Corporate Knights Council for Clean Capitalism and has been actively involved in working with governments to introduce policies to enable the advancement of the green building industry. In 2014 he was recognized by the Clean 50 as one of Canada’s Green 16 Leaders, and in 2015 he was honored by Corporate Knights as Canada’s Greenest CEO.
Hicks believes that businesses and their leaders need to serve society by supporting the communities in which they operate. He leads by example and co-chaired the Canadian Breast Cancer Foundation’s Leaders for the Cure program from 2009 to 2016, for which he was a founding member. He is also a director on the Uxbridge Hospital Foundation Board. He encourages team members from Brookfield Global Integrated Solutions to actively participate in corporate social responsibility initiatives each year. These initiatives raise hundreds of thousands of dollars for local charities across Canada on an annual basis.
In 2015 he and his wife, Linda, cofounded Cam’s Kids Foundation, an organization supporting youth in learning how to cope with anxiety, in memory of their son Cameron.
P3 Advisors Inc.
Louise Panneton is president and founding member of P1 Consulting. She specializes in the procurement, implementation and evaluation of alternative service delivery (ASD) and public-private partnerships (P3) solutions. Much of Panneton’s 20 years of professional experience has been dedicated to structuring and delivering innovative service solutions, and in that time, she has presented at more than 30 industry events.
Most recently, she turned her focus to exclusively support the public sector in designing, validating, evaluating and implementing service solutions. Panneton currently works with owner representatives who are optimizing their infrastructure portfolio through P3s, ASDs, collaborative contracting frameworks and optimizing in-house resources. Her experience in project, facility and property management provides her with a unique perspective on the most efficient means to deliver and maintain quality services and infrastructures.
Panneton holds a bachelor’s degree in commerce from Concordia University in Montreal. She has been a member of IFMA since 2002 and is an active member of the Ottawa Chapter of IFMA.
Darrell D. Smith
Director of Central Services
Darrell D. Smith has more than 20 years of experience in facility management, with a wide range of industry experience in technology, retail, data centers and manufacturing. He holds a Bachelor of Science in industrial technology from California Polytechnic State University, where he graduated cum laude and was featured on the President’s Honor List. Smith is currently the director of Central Services for Google's Bay Area Portfolio in San Francisco, California, USA. In this role he oversees a team that is responsible for the facility management, critical environments, planning and other facilities services at one of the most innovative companies in the world. Having spent his career at the intersection of real estate, big data and technology, Smith believes in using technology as an enabler for progress and optimization.
Previously at Microsoft, Smith was known for leading one of the most innovative smart building deployments that delivered significant energy savings, improved labor efficiencies and extended the life of building assets. He had the opportunity to travel the world in support of other companies that wanted to make a similar investment. He also was accountable for the energy strategy, reporting and programs for more than 600 sites around the world, totaling nearly 32 million square feet.
Smith has spoken at and keynoted several industry events anchored on technology and innovation, including Realcomm, the Maintenance and Reliability Conference, the Mainstream Conference in Australia, TechReady in New Zealand, the International Green Building Conference in Singapore, CoreNet Global and IFMA’s Facility Fusion Conference and Expo.
He previously served on the board of directors for the Silicon Valley Chapter of the Association for Facilities Engineering, has been a longtime advisor for RealComm and is on the board of Ecorithm. Smith has received several industry awards for his work in energy efficiency from groups such as CoreNet Global and Realcomm, and was selected as a Computerworld Honors Laureate.
Smith joined IFMA in 2004. He is a member of the Silicon Valley Chapter of IFMA and lives in Morro Bay, California, USA, with his wife and two children.